Account Manager (Idaho)

Who We Are

Image Solutions is a custom uniform supplier in a growing $23 billion industry. We design, source, manufacture, and distribute uniforms for regional and national organizations across a wide range of industries, with distribution centers in Los Angeles, CA, and Cincinnati, OH. Our mission is simple: to make our customers, team members, and partners look and feel great at work.

What sets us apart? Our commitment to personalized customer service, a people-first culture, and a passion for giving back. We donate 10% of our annual profits to charity because we believe in making a difference beyond the workplace. If you're looking to be part of a team that values great service, strong relationships, and making an impact, we'd love to tell you more!

Put our Clients First, Always

As an Account Manager—you are a strategic partner and trusted advisor to our clients. Your role is to deeply understand their business, provide tailored solutions, and ensure their branded uniform, apparel, & promotional items programs run seamlessly.

You take a proactive approach, identifying challenges before they arise and delivering insights that help clients optimize their programs. Your expertise transforms uniform programs into effortless, cost-effective solutions that support business operations and enhance employee experience.

Managing a $5M+ portfolio, you lead program execution across multiple locations, ensuring every client receives exceptional service, data-driven recommendations, and long-term value. You don’t just react—you anticipate, strategize, and deliver results.

If you thrive on building deep relationships, solving business challenges, and making a measurable impact, this is the role for you.

Location: This is a hybrid position based in Boise, Idaho. Work at client headquarters 3-4x a week may be required.  

What’s in It for You?

• Competitive base pay + annual bonusfor driving client success and strengthening partnerships.
• Ownership & autonomyto shape strategic client programs and drive meaningful results.
• A culture built on service, innovation, and collaboration.
• Comprehensive benefits, including medical, dental, and visionfor you and your family.
• 401(k) with company matchto invest in your future.
• 4-week sabbatical after 5 years, recognizing your dedication.
• A company that gives back– we donate 10% of annual profits to charity and offer paid volunteer time.
• 6 weeks of paid parental leave, because family matters.

How You’ll Drive Client Success

Be a Strategic Partner

• You think like an operator, not a firefighter. You prevent escalations by setting expectations, simplifying processes, and keeping customers ahead of risk.
• Own relationships with established clients, serving as their primary point of contact for all sales and program needs. Ensuring clients see us as a strategic partner, not just a vendor.
• Understand each client’s business, industry, and challenges to provide tailored, value-driven solutions.
• Ensure a seamless, high-quality experience throughout the client lifecycle, from concept to delivery.
• Conduct regular on-site visits, program reviews, and seasonal planning sessions to reinforce partnership strength.
• Represent the brand at industry trade shows, regional markets, and networking events to reinforce presence with established partners.

Strengthen Relationships & Maximize Value

• You know how to lead a customer conversation. Not just “build relationships.” Guide discussions, hold the line, reset expectations, and doing it all without losing trust.
• Customize uniform programs to align with client needs, ensuring the best product selection, pricing, and service.
• Guide partners on trend direction, fabric innovation, fit adjustments, and customization options.
• Work with design and merchandising teams to bring client-specific programs to life, ensuring brand alignment and commercial success.
• Gather client requirements to create comprehensive briefs to present to cross-functional teams.
• Find opportunities to reduce costs for our clients.

Anticipate Needs & Provide Proactive Solutions

• You create clarity in messy environments. You stand out and can walk into noise, organize the chaos, and turn it into a repeatable path that works.
• Identify risks before they become issues, ensuring smooth program execution.
• Keep communication clear, transparent, and proactive, reinforcing client confidence.
• Offer long-term, strategic solutions that drive measurable business impact.
• Advocate for client needs across internal teams, ensuring alignment and execution.

Sales Growth & Revenue Strategy

• Proactively drive revenue growth through upselling and cross-selling new items, options, and promotional goods.
• Develop long-term business plans with key partners that increase order volume and strengthen multi-year commitments.
• Use data insights to recommend assortment adjustments, category expansions, and pricing strategies.
• Leverage CRM and Sales tools (Facilis / Syncore) and project management tools to track program success and drive continuous improvement.

Financial & Business Reporting

• You drive outcomes, not activity.
• Financial forecasting – produce accurate forecasts, seasonal projections, and account performance reports for internal leadership.
• Keep a pulse on industry trends, ensuring our clients stay ahead of challenges and opportunities.

 What You’ll Bring

• Proven track record in client relationship management, driving strategic growth and program success.
• 4+ years of experience in B2B account management, customer success, or sales.
• Exceptional problem-solving skills with a proactive, client-first approach.
• Proficiency in CRM and tools (Facilis / Syncore) and Excel (pivot tables, v-lookups) to analyze data and optimize performance.
• Excellent communication skills, ensuring seamless collaboration across teams and with clients.
• Ability to travel 30-50%, engaging with clients in person.
• Bachelor’s degree in business, marketing, or a related field (preferred)