Fire Alarm - Low Voltage Service Technician
VSC Fire & Security, Inc.
Salary undisclosed
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Description
VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.
The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.
VSC Fire & Security in Raleigh, North Carolina is seeking candidates for the position of Fire Alarm - Low Voltage Service Technician.
Position Summary:
Fire Alarm - Low Voltage Service Technician provides safe and efficient service on multiple integrated systems. Resolves technical issues and gives potential resolution to unresolved issues. Has a good technical knowledge and ability to communicate effectively to understand problems and offer solutions. Technician is customer-oriented and patient to deal with difficult customers. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH.
What we offer:
- Excellent pay $28.00 - $38.00 based on experience
- Overtime eligible
- Company vehicle and fuel card for applicable positions
- Company cell phone and/or tablet for applicable positions
- Company Laptop for programming FACP's and Security Head-in's.
- Paid vacation and company holidays
- Medical, dental and vision insurance options for you and your family
- Health Savings Account (HSA) or Flexible Spending Account (FSA)
- Company paid life insurance for full time employees
- Employee apparel program
- Company paid long term disability insurance
- Bonus for referring new employees
- Parental leave for full-time employees
- Employee Assistance Program (EAP)
- Boot Allowance
- NICET certification test reimbursement
- Opportunities for training and advancement
- All needed Personal Protective Equipment (PPE) provided
What you need:
- Three to five years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
- Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
- Ability to maintain productivity in the field, set goals, and meet service schedule.
- Competent in reading plans, documents, meters, and to discern colors for safety signage.
- Ability to follow written and verbal instructions.
- Exceptional attention to detail and communication skills.
- Eagerness for professional development and growth.
- Ability to pass various background checks.
- Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
- Desirable (but not required):
- NICET lI or III in FAS along with I or II in ITFAS, Avigilon Cert, other manufacturers certifications.
What you will do:
- Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
- Troubleshoot system malfunctions and false alarms.
- Program multiple types of systems and test for proper operation.
- Consults with client on system issues; provides recommendations for repair.
- Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
- Runs wiring and circuits, installs hardware, and attaches electrical wires.
- Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
- Replaces malfunctioning hardware when necessary.
- Ensures systems comply with NEC and NFPA fire codes.
- Explains and demonstrates system function and operation to end users.
- Performs other related duties as required.
- Be on call as required.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Provide support for form development and maintenance of inspection forms.
- Tech savvy with working knowledge of office automation products, databases, and remote control.
- Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.
VSC Fire and Security is a drug free workplace.
Equal Opportunity Employer
We look forward to hearing from you!
Benefits
- Excellent pay $28.00 - $38.00 based on experience
- Overtime eligible
- Company vehicle and fuel card for applicable positions
- Company cell phone and/or tablet for applicable positions
- Company Laptop for programming FACP's and Security Head-in's.
- Paid vacation and company holidays
- Medical, dental and vision insurance options for you and your family
- Health Savings Account (HSA) or Flexible Spending Account (FSA)
- Company paid life insurance for full time employees
- Employee apparel program
- Company paid long term disability insurance
- Bonus for referring new employees
- Parental leave for full-time employees
- Employee Assistance Program (EAP)
- Boot Allowance
- NICET certification test reimbursement
- Opportunities for training and advancement
- All needed Personal Protective Equipment (PPE) provided
- Three to five years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
- Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
- Ability to maintain productivity in the field, set goals, and meet service schedule.
- Competent in reading plans, documents, meters, and to discern colors for safety signage.
- Ability to follow written and verbal instructions.
- Exceptional attention to detail and communication skills.
- Eagerness for professional development and growth.
- Ability to pass various background checks.
- Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
- Desirable (but not required): NICET lI or III in FAS along with I or II in ITFAS, Avigilon Cert, other manufacturers certifications.
- Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
- Troubleshoot system malfunctions and false alarms.
- Program multiple types of systems and test for proper operation.
- Consults with client on system issues; provides recommendations for repair.
- Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
- Runs wiring and circuits, installs hardware, and attaches electrical wires.
- Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
- Replaces malfunctioning hardware when necessary.
- Ensures systems comply with NEC and NFPA fire codes.
- Explains and demonstrates system function and operation to end users.
- Performs other related duties as required.
- Be on call as required.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Provide support for form development and maintenance of inspection forms.
- Tech savvy with working knowledge of office automation products, databases, and remote control.
- Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.
About this role
VSC Fire & Security is looking for a service technician to maintain and troubleshoot a broad range of integrated fire safety and security systems across the Raleigh area. You'd spend your time in the field installing, testing, and repairing fire alarm systems, intrusion detection, access control, CCTV, and related low-voltage infrastructure. The work involves hands-on diagnostics of system malfunctions, remote troubleshooting for customers calling in, programming and testing equipment, and consulting with clients on repairs and upgrades. You'll also need to ensure all work meets NEC and NFPA fire codes, read blueprints, run wiring, and document your findings.
This role suits someone with three to five years of experience servicing fire alarm, security, camera, or access control systems who can work independently in the field while staying organized and meeting service schedules. You'll need strong communication skills to explain technical issues to customers, attention to detail when reading plans and testing systems, and the ability to troubleshoot across multiple manufacturers' platforms—Honeywell, Notifier, Siemens, and others. NICET certification or manufacturer credentials are desirable but not required; the company will reimburse certification test costs.
VSC offers competitive pay from $28 to $38 per hour based on experience, a company vehicle and fuel card, overtime eligibility, and a solid benefits package including medical, dental, vision, life insurance, paid time off, and professional development opportunities. You'll need a valid driver's license, reliable transportation, and the ability to pass background checks. On-call availability is required.
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