Customer Service Supervisor
Commodity Supplies AG
Salary undisclosed
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Description
Join Our Team
We are looking for an experienced and customer-focused Customer Service Supervisor to lead our Customer Service team in Bangkok. This role is ideal for a logistics professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences while leading and developing high-performing teams.
As a key member of our operations team, you will oversee daily customer service activities, ensure service excellence, support team development, and work closely with cross-functional stakeholders to provide outstanding visibility and communication throughout the shipment lifecycle.
What You'll Be Doing
- Lead and coordinate the day-to-day activities of the Customer Service Officer team.
- Ensure customer enquiries and requests are managed efficiently and professionally.
- Act as the first point of escalation for customer service issues and operational exceptions.
- Monitor shipment progress and ensure proactive communication regarding delays or disruptions.
- Review team outputs for quality, accuracy, and completeness.
- Track and report customer service performance metrics and KPIs.
- Coach, mentor, and develop team members to achieve high performance.
- Support onboarding and training of new employees.
- Collaborate with Booking, Documentation, and Operations teams to resolve customer and operational issues.
- Maintain and improve customer service processes and standard operating procedures.
- Participate in customer reviews, calls, and service discussions as required.
Who We're Looking For
Required Qualifications
- Minimum 3 years of customer service experience within freight forwarding, logistics, or supply chain operations.
- Previous experience in a supervisory, team leader, or senior customer service role.
- Strong understanding of the FCL ocean freight shipment lifecycle.
- Excellent communication skills in both Thai and English.
- Strong problem-solving and organizational skills.
- Ability to manage multiple priorities while maintaining service excellence in a dynamic environment.
Preferred Qualifications
- Experience with Cargoo or similar freight management platforms.
- Background working within a control tower or centralized customer service environment.
What Success Looks Like
In this role, success will be measured through:
- Achievement of customer response time targets.
- Proactive communication of shipment exceptions.
- Customer service KPI attainment.
- Accuracy and quality of customer-facing communications.
- Team productivity, attendance, and quality performance.
Why You Should Join Us?
- Opportunity to lead and develop a growing customer service team.
- Dynamic and international logistics environment.
- Collaborative culture with strong operational support.
- Meaningful impact on customer satisfaction and business success.
Ready to take the next step in your logistics career? We would love to hear from you. Apply today and help us deliver exceptional customer experiences every day.
About this role
Commodity Supplies AG is seeking a Customer Service Supervisor to lead their Bangkok-based team in a fast-paced logistics environment. You'll oversee daily customer service operations, manage escalations and service exceptions, and ensure proactive communication throughout the ocean freight shipment lifecycle. The role requires coordinating closely with Booking, Documentation, and Operations teams to resolve issues, monitoring performance metrics, and maintaining service quality standards while handling multiple priorities simultaneously.
This position suits someone with at least three years of customer service experience in freight forwarding or logistics, plus proven supervisory or senior customer service background. You'll need strong bilingual capabilities in Thai and English, a solid grasp of FCL ocean freight operations, and the ability to coach and develop team members. Experience with freight management platforms like Cargoo or exposure to centralized control tower environments is valued but not required.
Success in this role centers on hitting customer response time targets, communicating shipment exceptions proactively, maintaining KPIs, and ensuring your team delivers accurate, quality communications consistently. You'll have the opportunity to shape processes, support team growth, and directly influence customer satisfaction outcomes in a collaborative international logistics setting.
Typical pay for this role
$20,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Supervisor postings in Bangkok, and analyze any offer before you accept it.
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