Utilization Management Assistant
Cottingham & Butler
Salary undisclosed
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Description
Utilization Management Assistant
Location: Onsite in Dubuque, IA. Also accepting remote applicants.
Are you passionate about patient care and thrive in a fast-paced, professional environment? We are seeking a dedicated Utilization Management Assistant to join our healthcare team. We are looking for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, LPN, CNA, Medical Assistants, or individuals with a background in customer service who are looking to make a meaningful impact behind the scenes. If you are looking to get into a professional office setting with daytime office hours and weekends/holidays off, this is the role for you!
The Utilization Management Assistant answers first level calls in Utilization Review for our Health & Wellness participants. They will evaluate certification requests by reviewing the group specific requirements and will also triage the call to determine if a Utilization Review Nurse is needed to complete the call. You will be responsible for reviewing medical records, coordinating with healthcare providers, and ensuring that patients receive appropriate, cost-effective care in accordance with clinical guidelines and insurance requirements.
Preferred Skills
- Communication - Strong interpersonal skills to be able to connect with patients, doctors, internal team members, and providers
- Customer Service - Friendly demeanor and understanding to be able to relay sensitive information to members
- Detail Oriented - Accuracy and attention to detail when reviewing pre-certifications and plans
Qualifications:
- CNA, LPN, or Medical Assistant preferred
- Background in patient health support or care
- 1+ years of experience within this field
Full-Time Benefits - Most benefits start day 1
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
- 401(k) with company match
- Profit-Sharing/Defined Contribution (1-year waiting period)
- PTO/Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave/Parental Leave
- Subsidized Parking
- Company-paid Term Life/Accidental Death Insurance
About Cottingham & Butler:
At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- parental leave
About this role
Cottingham & Butler is looking for a Utilization Management Assistant to handle first-level calls and administrative work in their utilization review department. You'd evaluate certification requests against group-specific requirements, review medical records, coordinate with healthcare providers, and determine when to escalate cases to a nurse reviewer. The role sits at the intersection of patient care and insurance compliance, requiring you to communicate clearly with patients, doctors, and internal teams while maintaining accuracy on pre-certifications and care plans.
The ideal candidate has a clinical or healthcare background—ideally as a CNA, LPN, or Medical Assistant—or relevant customer service experience, with at least a year in a patient-facing or health support role. You'll need strong interpersonal skills, attention to detail, and the ability to handle sensitive information professionally. This is a full-time hybrid position based in Dubuque with the option to work remotely, offering standard office hours with weekends and holidays off.
Cottingham & Butler provides comprehensive benefits from day one, including medical, dental, and vision insurance; a 401(k) with company match; paid time off; and disability and life insurance coverage. The company emphasizes professional growth and a "better every day" culture, positioning this as an entry point into a larger organization focused on developing its workforce.
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Pay for this role
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