Field Service Technician - Denver
Formlabs
$33 - $46 / hour
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Description
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the North America. This is a role where you will be traveling 80% or more of the time.
You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.
The Challenge:
- Installation & Customer Training (On-Site)
- Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
- User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
- Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
- Break-Fix & Maintenance (On-Site)
- Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
- Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
- Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
- Logistics & Reporting
- Visit Volume: Execute a high volume of activity.
- Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
- Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.
Your Profile:
- Bachelor's degree or equivalent in a STEM-related field
- You have hands-on repair experience
- You have a valid passport
- You are capable of performing job function utilizing written procedures, verbal instructions and visual aids
- Ability to work independently with little direct supervision while traveling 80+% of the time
- You are located in close proximity the Newark Airport.
Bonus Skills:
- Experience in Dental/Medical applications
- Experience with CAD/CAM
- Experience with 3D printing technologies and materials.
Our Benefits & Perks:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- 401K matching and access to financial advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Compensation
Every Formlabs employee receives equity because everyone contributes to building the company. You’ll have the opportunity to share financially in the value we create together, with a shared incentive to build a business that succeeds over the long term. Equity will be a significant portion of your total compensation, and will increase over time in proportion to your impact. The base pay will be determined by your skills, qualifications, experience, location, and expected impact on the organization.
Benefits
- health insurance
- 401(k)
- stock options
- parental leave
- professional development
About this role
Formlabs is seeking a Field Service Technician to serve as the primary technical contact for customers across North America, supporting the company's 3D printing systems used by organizations like Apple, Tesla, and NASA. This role is heavily travel-based—expect to be on the road 80% or more of the time—and centers on the complete customer lifecycle: installing and commissioning equipment at client sites, conducting hands-on training sessions, performing live product demonstrations, and responding rapidly to equipment failures. You'll manage your own travel logistics independently while maintaining detailed records in Salesforce and hitting ambitious visit targets.
The ideal candidate holds a bachelor's degree in a STEM field and has hands-on repair experience, ideally with electromechanical troubleshooting. You'll need a valid passport, the ability to work with minimal supervision while traveling extensively, and the problem-solving skills to diagnose and resolve issues in a single visit whenever possible. Experience with 3D printing, CAD/CAM, or dental and medical applications is valued but not required. The position is based in Denver but requires proximity to Newark Airport for frequent travel.
Formlabs offers equity (RSUs), comprehensive health coverage, 401K matching, up to 16 weeks of parental leave, and tenure-based sabbatical leave. The hourly base pay range is $33.20 to $45.83, with total compensation including your equity stake in the company's growth.
How this employer is doing
solid
- News: Recently Raised Funding
- H1B: Sponsors Visas
- Leadership Change
- Recently Raised Funding
In the news
Formlabs Overhauls Board: Riccio Joins as Linder Steps Down After 15 Years, 3D Printing Industry
This role's local market on JobMinglr
Pay for this role
$33 to $46 per hour
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