Field Service Engineer - Boston
Formlabs
$33 - $46 / hour
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Description
About Formlabs:
Do you want to change how the world creates?
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.
As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the North America. This is a role where you will be traveling 80% or more of the time.
You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.
The Challenge:
- Installation & Customer Training (On-Site)
- Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
- User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
- Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
- Break-Fix & Maintenance (On-Site)
- Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
- Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
- Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
- Logistics & Reporting
- Visit Volume: Execute a high volume of activity.
- Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
- Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.
Your Profile:
- Bachelor's degree or equivalent in a STEM-related field
- You have hands-on repair experience
- You have a valid passport
- You are capable of performing job function utilizing written procedures, verbal instructions and visual aids
- Ability to work independently with little direct supervision while traveling 80+% of the time
- You are located in close proximity the Newark Airport.
Bonus Skills:
- Experience in Dental/Medical applications
- Experience with CAD/CAM
- Experience with 3D printing technologies and materials.
Our Benefits & Perks:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- 401K matching and access to financial advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
Compensation
Every Formlabs employee receives equity because everyone contributes to building the company. You’ll have the opportunity to share financially in the value we create together, with a shared incentive to build a business that succeeds over the long term. Equity will be a significant portion of your total compensation, and will increase over time in proportion to your impact. The base pay will be determined by your skills, qualifications, experience, location, and expected impact on the organization.
Benefits
- health insurance
- 401(k)
- stock options
- parental leave
- professional development
About this role
Formlabs is seeking a Field Service Engineer to serve as the primary technical contact for customers across North America, traveling 80% or more to install, train, and maintain their 3D printing systems. You'll manage the complete customer lifecycle—from unpacking and commissioning new equipment to conducting hands-on training sessions and performing repairs on short notice. The role demands strong independent judgment, as you'll troubleshoot electromechanical issues, coordinate complex travel logistics, and document all work in Salesforce while working largely unsupervised.
This position suits someone with a STEM degree and hands-on repair experience who thrives on variety and direct customer interaction. You'll need a valid passport, proximity to Newark Airport, and the ability to manage your own schedule across flights, hotels, and rentals. Bonus experience with 3D printing, CAD/CAM, or dental/medical applications is valued, but not required.
Formlabs offers equity (RSUs), comprehensive health coverage, 401K matching, generous parental leave up to 16 weeks, and sabbatical leave after tenure. Base pay ranges from $33.20 to $45.83 per hour depending on experience and qualifications.
How this employer is doing
solid
- News: Recently Raised Funding
- H1B: Sponsors Visas
- Leadership Change
- Recently Raised Funding
In the news
Formlabs Overhauls Board: Riccio Joins as Linder Steps Down After 15 Years, 3D Printing Industry
This role's local market on JobMinglr
Pay for this role
$33 to $46 per hour
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