Agente Telefonico en Español
Oportun
Salary undisclosed
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Description
Who We Are
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
DESCRIPCIÓN DEL PUESTO
Los Agentes de Ventas, Cobranza o Servicio al cleinte son especialistas en asistir a los clientes mediante llamada telefónica u otros medios digitales en consultas generales o realizar procesos muy especificos acerca de los servicios que ofrece la compañía.
Como Agente Telefónico en Español, brindarás atención excepcional a nuestros clientes a través de llamadas telefónicas entrantes y salientes. Serás responsable de ofrecer soluciones precisas, generar relaciones de confianza y garantizar que cada interacción refleje el compromiso de Oportun con un servicio de excelencia.
RESPONSABILIDADES
Brindar un servicio al cliente de alta calidad con empatía y profesionalismo.
Atender consultas y resolver dudas relacionadas con las cuentas de los clientes.
Identificar las necesidades de los clientes y ofrecer soluciones de acuerdo con las políticas y procedimientos de la empresa.
Gestionar llamadas entrantes y salientes de manera eficiente.
Cumplir con los indicadores de calidad, productividad y cumplimiento.
Representar los valores de Oportun en cada interacción con los clientes.
LO QUE BUSCAMOS
Ser mayor de 18 años.
Excelente comunicación verbal y escrita en español.
Experiencia previa en Call Center, Atención al Cliente, Ventas o Cobranza.
Manejo básico de computadora.
Facilidad para utilizar múltiples sistemas y aplicaciones web.
Conocimientos básicos de Microsoft Office.
Escolaridad mínima: Preparatoria.
Residir actualmente en León, Guanajuato, o contar con disponibilidad para trasladarse diariamente.
Disponibilidad para trabajar tiempo completo, con horarios rotativos y fines de semana.
Habilidades de comunicación, resolución de problemas y orientación al cliente
Our AI Mindset
We build with AI. We lead with judgment.
AI isn't a feature here. It's how we work.
We're excited about what AI makes possible, and we're looking for people who share that curiosity. You don't need to be an expert. You need to be open to experimenting, willing to learn, and able to apply new tools in ways that actually move the needle.
In this role, you'll be encouraged to explore AI tools, find practical use cases for your function, and bring ideas for working smarter. We believe the best outcomes come when human judgment and AI capability work together.
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
About this role
Oportun is hiring Spanish-speaking phone agents in León, Guanajuato to handle inbound and outbound calls for its financial services platform. In this full-time, in-office role, you'll assist customers with account inquiries, identify their financial needs, and connect them with appropriate solutions while maintaining quality standards around productivity and service excellence. The work involves managing calls efficiently, using multiple computer systems, and representing Oportun's values in every customer interaction.
You'll need at least high school education, prior experience in a call center, customer service, sales, or collections environment, and solid Spanish communication skills. Basic computer proficiency and familiarity with Microsoft Office are required. The position demands availability for rotating shifts and weekend work, and you must either live in León or be able to commute there daily.
Oportun emphasizes an AI-forward approach to work, so the company values curiosity about new tools and a willingness to experiment with technology to work more effectively—no AI expertise needed, just openness to learning and applying new capabilities alongside your judgment.
How this employer is doing
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Agente Telefonico en Español postings in León Guanajuato, and analyze any offer before you accept it.
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