Veterinary Receptionist / Client Service Representative
Companion Pet Hospital
$17 - $20 / hour
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Description
Companion Pet Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.
In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
We're looking for someone who already understands the veterinary environment — the pace, the terminology, the emotional weight of caring for people's pets, and the importance of a seamless client experience from the moment the phone rings. Prior veterinary receptionist or veterinary hospital experience is strongly preferred for this role.
Schedule and compensation:
- Compensation: $17.00 – $20.00 per hour, for each hour worked
- Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Monday–Friday with rotating weekend availability.
- Shift options include 7:00 AM–5:00 PM, 8:00 AM–6:00 PM, or 9:00 AM–7:00 PM. No on-call requirements.
Full-time Benefits Package*:
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
- 1+ years of experience in a customer service, reception, or client-facing role
- Prior veterinary receptionist or veterinary hospital experience strongly preferred — candidates with a background as a veterinary assistant, technician, or front desk team member in a clinical setting will be prioritized
- Familiarity with veterinary terminology, appointment types, and client communication in a fast-paced clinical setting is a significant advantage
- Proficiency in the following skills:
- Ability to manage a multi-phone line system while assisting in-person clients
- Experience working with veterinary practice management software, especially Pulse, preferred
- Exceptional verbal and written communication skills
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Experience scheduling appointments and coordinating calendars preferred
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Why choose Companion Pet Hospital?
Companion Pet Hospital is a progressive, Fear Free certified small animal practice located in the heart of South Philadelphia. Established in 2009, the hospital has grown into a vibrant, 7-doctor team supported by experienced staff members dedicated to compassionate, high-quality care. We're continuing to grow — with some days featuring 2 to 4 doctors in appointments and another dedicated entirely to surgery. Our team is collaborative, diverse, and deeply committed to supporting each other's professional development alongside delivering exceptional medicine.
If you're looking for a practice where your skills are valued, your growth is supported, and your colleagues are genuinely invested in one another — Companion Pet Hospital is the place.
Apply today — we look forward to hearing from you!
#LI-KG1
This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Companion Pet Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- life insurance
- professional development
- sick leave
About this role
Companion Pet Hospital in South Philadelphia is looking for someone to be the first point of contact for clients and their pets—managing phones, scheduling appointments, processing payments, and creating a welcoming experience during both routine visits and emotionally charged moments. The role demands strong organizational skills, genuine compassion, and the ability to stay composed during busy periods while juggling multiple interactions at once.
Prior veterinary experience is strongly preferred and will set you apart as a candidate. The hospital specifically values people who already understand veterinary terminology, appointment workflows, and the particular pace and emotional dynamics of a clinical setting. Familiarity with practice management software like Pulse is a plus, though core requirements are solid communication, multi-line phone proficiency, and a collaborative attitude.
This is a full-time position at $17–$20 per hour with a four-day, ten-hour weekly schedule and rotating weekend availability. The hospital offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, paid time off, and a personal pet discount. Companion Pet Hospital is a Fear Free certified practice with seven veterinarians and a team committed to professional development and mutual support.
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Pay for this role
$17 to $20 per hour
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