Billing Specialist
Five9
Salary not disclosed
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Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Key Responsibilities:
- Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis
- Research and resolve billing, credit and accounts receivable issues
- Review and reconcile account balances in Accounts Receivable
- Interface with internal customer service and support organizations on customer inquiries
- Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes
- Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks
Key Skills:
- 3+ years billing experience
- SaaS/Software/Technology Experience
- Complex Contract Review
- Proficient in MS Office, namely Excel
- Solid understanding of billing and financial concepts
- Strong analytical and problem-solving skills
- Excellent oral, written and interpersonal communications
- Able to work in stressful situations with firm deadlines
- High degree of accuracy and attention to detail
- Capable of making timely, independent decisions
- NetSuite and Saleforce.com experience a huge plus
- Extremely detail oriented with a keen eye for spotting errors and discrepancies
- Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions
- Technically savvy, advanced in Microsoft Excel
- College degree or equivalent work experience
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Benefits
- 401(k)
- remote work
- life insurance
About this role
Five9's Billing Specialist role centers on managing the accuracy and timeliness of client invoices for a cloud contact center software company. You'll prepare daily billings, investigate discrepancies in accounts receivable, reconcile account balances, and work with internal teams to resolve billing and credit issues. The position also involves reviewing contracts to ensure invoices align with terms, spotting errors, and contributing process improvements to the billing operations function.
This contract role requires at least three years of billing experience, ideally in SaaS or software environments where you've handled complex contracts and transactions. You'll need strong Excel proficiency, solid financial acumen, and the ability to work independently under deadline pressure while maintaining meticulous accuracy. NetSuite and Salesforce.com experience is valued. The hybrid setup in Manila offers flexibility alongside benefits including HMO coverage, paid leave with cash conversion, performance-based merit increases, and a 15% night shift differential if applicable.
The role suits someone who thrives on detail work and problem-solving in a structured financial function—someone comfortable researching root causes of billing issues, collaborating across AR and AP teams, and taking ownership of process improvements in a fast-paced environment.
How this employer is doing
average
- News: Award Recognition
- H1B: Sponsors Visas
- News: Legal Issue
- News: Layoffs Mentioned
Typical pay for this role
$40,000
Typical range: $40,000 to $60,000
In the news
Is Five9 (FIVN) Undervalued After Four Straight Earnings Beats?, Yahoo Finance
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Billing Specialist postings in Manila Manila, and analyze any offer before you accept it.
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