Customer Experience Officer (Korean Speaking, 6-Month Contract)
Casetify
Salary undisclosed
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Description
Purpose of Position
- CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
Job Description
- Handle and resolve customer enquiries via social media and email, with timely follow-up and case escalation when needed.
- Coordinate with internal teams (Marketing, Operations, etc.) to address customer needs and ensure smooth service delivery.
- Monitor daily customer feedback on social platforms (Facebook, Instagram, Twitter) and highlight key issues or trends.
- Support supervisor on ad hoc tasks and projects, including simple reporting and process or service improvement work.
Requirement
- Tertiary education with at least 1 year of customer service experience.
- TOPIK Level 6, plus strong written and spoken English and Chinese skills.
- Patient, customer-focused, able to work independently with strong attention to detail and good organization/multi-tasking.
- Creative, with a good grasp of the Internet, online culture, and consumer behaviour.
- Familiar with major social media platforms (Facebook, Twitter, Discord, Instagram, TikTok); experience is an advantage but not required.
- Proficient in Google Docs/Sheets/Slides and Chinese word processing is highly preferred.
- Candidates with backgrounds in e-commerce, media agencies, hospitality, or logistics are welcome.
About this role
Casetify is seeking a Korean-speaking customer experience officer to join their Kwun Tong office for a six-month contract role. You'll handle customer inquiries across email and social media, working to resolve issues promptly and escalate when necessary. The position also involves monitoring daily feedback across platforms like Facebook, Instagram, and Twitter to spot emerging trends or recurring problems, then flagging these insights to relevant teams.
Beyond frontline support, you'll coordinate with Marketing, Operations, and other internal departments to ensure customer needs translate into smooth service delivery. You'll also support your supervisor with ad hoc projects—think process improvements, simple reporting, and service enhancement work. The role suits someone with at least a year of customer service experience, fluent Korean (TOPIK Level 6) alongside strong English and Chinese abilities, and genuine comfort navigating social media platforms and online culture. Prior experience in e-commerce, media, hospitality, or logistics is valued but not required. You should be organized, detail-oriented, and able to work independently while juggling multiple priorities.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Experience Officer (Korean Speaking, 6-Month Contract) postings in Kwun Tong, and analyze any offer before you accept it.
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