Service Desk Analyst Intern
Cannondesign
Salary undisclosed
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Description
- Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution.
- Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
- Prepare, set up, and coordinate employee equipment.
- Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
- Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
- Adapt/modify existing hardware and software to meet specific needs.
- Maintain peripherals (i.e. printers).
- Travel may be required.
- May perform other duties as required.
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop, Microsoft Office is required.
- Strong communication skills and innovative thinking is essential.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
- We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
- We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design. We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives.
- We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- stock options
- remote work
About this role
CannonDesign's Service Desk Analyst Intern role puts you at the center of the IT operations that keep a global design firm running. You'll support the technology infrastructure used by architects, engineers, and designers working on major projects for healthcare, education, and corporate clients. Working 24–32 hours per week in a hybrid arrangement centered at the Minneapolis office, you'll handle the full lifecycle of user support: receiving and triaging helpdesk tickets, troubleshooting Windows and Microsoft Office issues for local and remote staff, managing expectations around response times, and coordinating hardware setup and upgrades alongside the IT team.
The position suits someone currently pursuing an Associate or Bachelor degree in Information Technology or a related field who has solid foundational knowledge of Windows and Microsoft Office. You'll need strong communication skills and the ability to think creatively about problem-solving in a professional, user-focused manner. The work includes hands-on responsibilities like maintaining peripherals, testing new hardware and software, and adapting systems to meet specific departmental needs—giving you real exposure to how enterprise IT operates within a design-driven organization.
The internship pays $21.25–$26.25 per hour and includes access to CannonDesign's full benefits package: medical, dental, and vision coverage, paid time off, flexible scheduling, and a 401(k) plan. This is a temporary, part-time position that requires in-office presence in Minneapolis and occasional travel.
How this employer is doing
average
- Recent Acquisition
In the news
Merger Gives Architecture Firm CannonDesign a Global Footprint, Bloomberg.com
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Service Desk Analyst Intern postings in Minneapolis, and analyze any offer before you accept it.
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