Service Desk Analyst

Cannondesign's Service Desk Analyst role is a remote, full-time position supporting the technology infrastructure that enables designers across the firm. You'll spend roughly 70% of your time handling first-line and escalated technical support tickets for both local and remote users, with the remainder focused on application administration, system monitoring, user account management, and vendor coordination. The work spans generalist IT responsibilities—everything from printer maintenance and Active Directory configuration to backup systems, file restores, and hardware evaluation—making it a role where adaptability and self-direction matter as much as technical depth.

To succeed, you'll need at least two years of IT support experience, solid knowledge of Windows desktop and server environments, and hands-on familiarity with Microsoft Office and VMware vSphere. A bachelor's degree in IT or a related field is preferred, as is ITIL certification, though neither is required. The position values strong communication skills, the ability to manage competing priorities independently, and a commitment to staying current with technology changes through vendor training and ongoing learning.

This role suits someone who enjoys variety in their day-to-day work and wants to be the bridge between end users and more specialized IT teams. You may occasionally travel to other Cannondesign sites, and you'll be expected to complete compliance training and adhere to company policies as a condition of employment.