Customer Experience Specialist at The Melrose Apartments
Cottonwood Residential
Salary undisclosed
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Description
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at The Melrose Apartments.
In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.
As a Customer Experience Specialist you:
- Put your upbeat attitude, communication skills, and creativity into action.
- Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
- Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
- Answer all phone calls to the property and take detailed notes and information.
- Ensure apartments are ready to show daily and for upcoming move-ins.
- Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
- Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
- Assist in planning community events and social media marketing.
- Organize package room daily as packages are delivered.
- Maintain community-related communications and vendor relationships.
- Begin to kick start your career with room to grow into future management positions.
Compensation & Benefits
- Competitive base pay and quarterly bonus structure!
- Full health, vision, dental, life, and disability benefits - available within 1-30 days!
- Generous 401k and HSA Company match!
- Paid time off – eligible for 3 weeks (120 hours) in 1st year!
- 10.5 paid holidays!
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Benefits
- 401(k)
- paid time off
- flexible schedule
About this role
Cottonwood Residential is looking for someone to be the welcoming face of The Melrose Apartments in Nashville. In this full-time role, you'll greet residents and prospective renters, respond to inquiries across phone, email, and text, and guide tours of available units. You'll also handle practical tasks like ensuring apartments are show-ready, organizing the package room, and maintaining the community spaces to company standards. The position requires a flexible schedule that includes weekends and evenings.
Success in this role hinges on strong communication skills, a genuine ability to connect with people, and comfort with a fast-paced environment where you're managing multiple channels and priorities at once. You'll also support community events and social media efforts, giving you exposure to different aspects of property management. If you're looking to launch a career in residential management with room to advance, this is positioned as a starting point.
The compensation package includes competitive base pay with quarterly bonuses, full health and dental coverage available within your first month, a 401k match, and three weeks of paid time off in year one. This is an in-office role, so you'll need to be on-site in Nashville.
How this employer is doing
solid
- Expanding
In the news
Cottonwood Residential Expands Use of Spectrum Community Solutions, Broadband Communities
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Experience Specialist at The Melrose Apartments postings in Nashville, and analyze any offer before you accept it.
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