Implementation Manager
Movable Ink
$66,000 - $87,000 / year
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Description
As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email and mobile program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.
Responsibilities:
- Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines
- Possess an understanding of client's business, program goals and objectives; implement varied use cases to ensure Movable Ink’s software drives measurable and scalable value
- Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship
- Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
- Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
- Configure and thoroughly QA campaigns ahead of launches
- Partner closely with sales and architects throughout the Implementation period to retain clients and upsell their accounts
Qualifications:
- 2+ years of account, project, or implementation management experience required
- Direct experience working with enterprise mobile or email service providers (Attentive, Airship, Bird, Sinch, Vibes, Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
- Strong understanding of the mobile & email marketing space and strategies
- Ability to multitask, prioritize, and manage time efficiently
- Good communication skills and the ability to synthesize complex topics for multiple audiences
- Understanding of the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
- Strong troubleshooting and problem-solving skills
- Attention to detail and a strong commitment to quality
- Strong technical affinity, ability to quickly learn and use new technologies
This role is remote and open to candidates located in the Western United States.
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
About this role
Movable Ink is looking for an Implementation Manager to own the launch and onboarding of enterprise clients onto its AI-powered content personalization platforms. You'd be the primary point of contact throughout implementation, managing project timelines, coordinating between clients and internal teams, and ensuring successful deployments that drive measurable results for major brands. The role combines project management discipline with technical depth—you'll configure campaigns, conduct platform training, troubleshoot issues, and partner with solutions architects and engineers to customize implementations when needed.
This position suits someone with at least two years of account or implementation management experience, ideally with direct exposure to enterprise email or mobile marketing platforms like Salesforce Marketing Cloud, Braze, or Adobe Campaign. You'll need solid technical literacy (HTML, JavaScript, APIs), strong communication skills to translate complex topics for different audiences, and the ability to juggle multiple client launches simultaneously while maintaining quality and attention to detail. The role is fully remote for candidates in the Western United States, with a base salary of $66K–$87K plus on-target earnings of $80K–$104K.
How this employer is doing
solid
- Leadership Change
- Expanding
- Recently Raised Funding
- Recent Acquisition
Typical pay for this role
$100,000
Typical range: $60,000 to $140,000
In the news
Change At The Top: Adam Stambleck Named CEO Of Movable Ink 03/17/2026, MediaPost
This role's local market on JobMinglr
Pay for this role
$66,000 to $87,000 per year
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