Licensed Insurance Agent (Customer Service)
Matic
Salary undisclosed
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Description
The Importance of this Role
We are looking for a Licensed Insurance Agent, Retention on our customer service team focusing on existing customers to increase insurance policy sales and retention by offering advocacy for our clients, selling additional insurance products, and providing rewritten policies, when applicable. In this role, reporting to the Manager of Retention, you will be tasked with conducting renewal and new business reviews, processing endorsements, providing guidance to policyholders on claims-related items and selling additional insurance products to our existing Customers. This role requires an active Property and Casualty or Personal Lines License.
Responsibilities
- Conduct renewal reviews, advise on insurance coverages, answer questions, and re-shop when requested
- Ability to quickly build rapport with clients over phone, email, and text
- Setting and completing tasks with organized notes while following consistent processes
- Run sales process effectively with organized notes and tasks for follow-ups
- Provide sales with quality in mind, following call quality processes
- Clearly articulate Matic value proposition to the client
- Achieve sales targets for calls, cross-sales and retention
Requirements
- Must have active Personal Lines License in your resident state (Property and Casualty License Preferred)
- Must be a self-starter with the desire to learn and grow
- Must not be adverse to a sales-driven mentality
- Excellent communication skills
What We Offer
- Base Salary: $24.23 - $32.69
- Monthly variable bonus target: $3,500
- Career advancement - we have a culture that focuses on internal promotion and career growth.
- You have an ownership stake - all Maticians receive Matic stock options.
- Unlimited Paid Time Off.
- Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
- 401(k) Retirement Plan.
- Continuing education, licensing and professional development paid for by Matic.
- A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!
- Modern office environment - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).
About Matic:
Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.
We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.
Disclaimers
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
If you require a reasonable accommodation at any stage of the application or hiring process, please reach out to us at HR@matic.com.
Please note that artificial intelligence tools may be used to assist our hiring team in the review and screening of candidate applications.
Benefits
- Base Salary: $24.23 - $32.69
- Monthly variable bonus target: $3,500
- Career advancement - we have a culture that focuses on internal promotion and career growth.
- You have an ownership stake - all Maticians receive Matic stock options.
- Unlimited Paid Time Off.
- Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
- 401(k) Retirement Plan.
- Continuing education, licensing and professional development paid for by Matic.
- A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!
- Modern office environment - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).
About this role
Matic is hiring a Licensed Insurance Agent to work remotely from Columbus, Ohio, supporting the retention and growth of its existing customer base. You'd manage renewal reviews, process endorsements, and guide policyholders through coverage decisions and claims questions—all while actively cross-selling additional insurance products to hit sales targets. The role reports to the Manager of Retention and requires you to build rapport quickly with clients over phone, email, and text while maintaining organized notes and following consistent processes.
This position suits someone with an active Personal Lines or Property and Casualty license who thrives in a sales-driven environment and genuinely wants to learn and grow. You'll need strong communication skills and the self-motivation to manage your own workflow, but you'll have the support of a startup culture that emphasizes internal advancement and professional development. Matic covers all licensing and continuing education costs.
The compensation package includes a base salary of $24.23–$32.69 per hour plus a monthly variable bonus target of $3,500, stock options for all employees, unlimited paid time off, fully covered health, dental, and vision insurance, a 401(k) plan, and an active team culture with frequent social events. The company has a physical headquarters in German Village, Columbus, though this role is fully remote.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Licensed Insurance Agent (Customer Service) postings in Columbus, and analyze any offer before you accept it.
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