Partner Success Manager - New Vertical
Via
$70,000 - $80,000 / year
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Description
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Partner Success Associate on the Via Student Transit team, you’ll be on the ground floor of one of our fastest-growing verticals, working to bring safe, efficient, and flexible transportation to students across the U.S. This role blends strategic relationship management, operational data analysis, and consultative problem-solving. You will serve as a trusted, empathetic advisor to superintendents and transportation directors — understanding their needs and challenges, ensuring smooth program performance, driving service expansions, and driving long-term renewals in one of our fastest-growing business verticals.
For this quota-carrying role, we’re looking for a customer-first, self-starting team player who thrives in ambiguity, communicates clearly and effectively, and is excited to roll up their sleeves and help accelerate the growth of a high-impact, mission-driven business. This role requires a willingness to travel around 50% of the time.
What You’ll Do
- Build Trusted Partner Relationships: Serve as the primary point of contact for school district leadership, transportation directors, and operators, building durable, trust-based relationships through empathy, responsiveness, and a deep understanding of their priorities and challenges.
- Drive Service Quality & Efficiency: Analyze daily, weekly, and long-term transit performance data to understand what’s working, identify challenges, and provide actionable recommendations that improve routing, student safety, and operational efficiency.
- Lead Renewals & Expansions: Partner with customers to understand their evolving goals, negotiate complex contract renewals and service expansions, and grow year-over-year adoption and revenue across your partner portfolio.
- Champion Partner Needs Internally: Build strong internal partnerships with product, operations, deployment, and marketing teams, bringing the customer perspective to the table and advocating for improvements that meaningfully address partner and student needs.
- Communicate Across All Levels: Deliver clear, compelling presentations and operational updates to audiences ranging from school boards and superintendents to frontline transit staff, adapting your approach to meet each audience where they are.
- Build and Scale Playbooks: Help establish best practices, success metrics, and operational workflows that enable us to deliver an exceptional partner experience as we scale the Student Transit vertical nationally.
Who You Are
- Partner Lead: You have a minimum of 2 years of client-facing experience, ideally in sales, business development, customer success, account management, consulting, or B2G/education tech.
- Analytical: You’re comfortable diving into operational data, extracting meaningful insights, and translating numbers into clear strategic narratives.
- Self-Starter & Builder: You thrive in fast-paced, high-growth settings with ambiguity, taking ownership and solving problems proactively.
- Launch-Ready: You’re excited to take ownership of service launches, coordinate across teams, and represent Via confidently and empathetically on the ground. You enjoy being on the move, meeting new people, and traveling frequently to help bring launches to life in cities around the world.
- Strong Communicator: You have exceptional written and verbal presentation skills, with a talent for translating complex operational models into simple, compelling concepts.
- Mission-Driven: You’re excited about modernizing student transportation and improving access to education. Prior experience in transit, education, or public sector sales/CS is a plus; what matters most is curiosity, resourcefulness, and a willingness to keep learning.
What We Offer:
- Base Salary Range: $70,000-$80,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.
- Comprehensive health coverage, with low-cost dental and vision plans
- A 401(k) with company match and vesting
- Fully paid parental leave for new parents, with extended leave options
- Additional benefits (mental health, pet insurance, and other wellness perks)
- 20 days of paid time off (PTO) annually
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Benefits
- Base Salary Range: $70,000-$80,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.
- Comprehensive health coverage, with low-cost dental and vision plans
- A 401(k) with company match and vesting
- Fully paid parental leave for new parents, with extended leave options
- Additional benefits (mental health, pet insurance, and other wellness perks)
- 20 days of paid time off (PTO) annually
About this role
Via's Student Transit team is building transportation solutions for school districts across the U.S., and this Partner Success Manager role puts you at the center of that growth. You'd own relationships with superintendents and transportation directors, serving as their trusted advisor while managing a portfolio focused on renewals and service expansions. The work blends relationship building with data analysis—you'll dig into performance metrics to surface operational improvements, then translate those insights into clear recommendations that drive both safety and efficiency.
This is a quota-carrying position that demands comfort with ambiguity and a genuine bias toward action. You'll coordinate across internal teams (product, operations, deployment, marketing) to advocate for customer needs, deliver presentations to school boards and frontline staff, and help establish playbooks that scale the vertical nationally. Expect to travel roughly half the time, meeting partners on the ground as you launch and expand services in new cities.
You should have at least two years in a customer-facing role—sales, account management, customer success, or B2G experience—with strong analytical skills and the ability to communicate clearly across audiences. Mission alignment matters here; enthusiasm for modernizing student transportation and improving education access will serve you well. The contract position offers a $70,000–$80,000 base plus variable pay and equity, comprehensive health benefits, 401(k) matching, fully paid parental leave, and 20 days of PTO annually. The role is in-office in Seattle.
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Pay for this role
$70,000 to $80,000 per year
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