Senior Capacity Management Analyst

The Senior Capacity Management Analyst – SAMER is responsible for the tactical and analytical management of capacity on Atlas Air’s scheduled freighter services between Miami and South American destinations. This role strives for optimal utilization of available pallet positions and ULD space, coordinates the transshipment of Asia-origin cargo through Miami, and balances commercial yield objectives with operational reliability. The analyst plays a key part in the hub’s flow control, ensuring that connecting cargo from Asia is efficiently transferred onto southbound flights while optimizing allocations, maximizing revenue, minimizing voids, and supporting Atlas Air’s service commitments and customer contracts.

Values and Behavioral Standards:  To ensure the effective communication and application of company values and behavioral standards, as stated in our company “Code of Conduct” policy, and to respond appropriately in the event of any known departure.

Key Accountabilities & Responsibilities:

Regional Flight Monitoring & Execution

• Continuously monitor all Miami flights to/from South America (SAMER) and connecting partner operations to ensure planned loads, connection integrity, and on-time performance.
• Track inbound Atlas or partner flights from Asia carrying cargo transshipping in Miami for South America-bound connections, ensuring clear visibility of transfer timing, documentation, and build-up sequencing.
• Identify potential misconnects or disruptions; assess and recommend whether to hold, rebook, or reroute shipments based on service commitments and revenue potential.
• Coordinate closely with the Ground Operations team, Sales team and station staff to ensure real-time load adjustments are accurately executed. Work with local cargo sales team and ground handling agents to facilitate late inflow of standby cargo for filling voids.

.Performance Tracking, Optimization and Reporting

• Monitor and optimize load factors using internal and external data sources and dashboards, and ensure maximization of utilization of aircraft capacity – optimal volume/density mix
• Employ revenue management techniques to make capacity management recommendations to optimize load/yield/volume and prioritize cargo, balancing commercial value and customer service level agreements.
• Manage pallet position and ULD utilization for Miami–SAMER flights, identifying underused positions and backfill opportunities
• Maintain daily flight utilization dashboards for South America network, highlighting load factors, offload causes, voids, and yield performance.
• Produce transshipment reports for Asia–Miami–SAMER traffic, tracking volumes, connection rates, and missed opportunities.
• Provide proactive insights to sales and network planning on trends in lane utilization, capacity restrictions, and potential upsell or backfill opportunities.

Commercial and Operational Collaboration

• Serve as a focal point for coordination between Network Planning, Sales, and Ground Operations, and station Atlas reps/Ground Handling Agents to ensure alignment on capacity management and space allocation issues.
• Work closely with Asia and SAMER regional capacity teams to synchronize flows, confirm load availability, and manage interline connections or standby freight.
• Support execution of Block Space Agreements (BSAs) and high-priority customer commitments for Miami–SAMER vv markets.
• Act as an escalation point during irregular operations to mitigate lost revenue or cargo service failures

Transshipment Coordination

• Oversee the full lifecycle of transshipment cargo connecting in Miami, ensuring transfer (and, where applicable, timely breakdown and efficient rebuild) of Asia-origin ULDs onto southbound flights.
• Utilize AIMS, Hawk, and other systems to track inbound and outbound shipments, ensuring transfer information (pallet position, routing, and priority) is received prior to departure.
• Coordinate between Atlas Air’s Asia-origin stations, Miami ground handling teams, and South America destination stations to minimize dwell time and maximize connection success.
• Support process improvements that enhance the reliability and predictability of Miami hub transshipment operations.

Continuous Improvement

• Drive predictive and data-driven capacity planning initiatives to improve load factor, revenue yield, and service reliability.
• Conduct root cause analysis of misconnects, underloads, or delayed transshipments and recommend corrective actions.
• Support development of standardized capacity management processes and tools specific to the Miami gateway
• Coaching and development of Capacity Management Analyst – SAMER as joint processes are developed.

Qualifications: 

Required

• Minimum 3–5 years’ experience in air cargo operations, capacity or yield management, performance reporting, or predictive analytics.
• Strong understanding of air cargo flows between Asia, North America, and South America, including interline and transshipment handling, IATA processes and procedures.
• Skilled in cargo operating and information systems (Cargospot, AIMS, Hawk, or similar) and advanced Excel/data analysis.
• Advanced proficiency in MS Office products (Excel, Word, Teams)
• Strong analytical judgment and ability to make rapid decisions in time-critical situations.
• Effective communicator across regional teams, able to balance commercial and operational priorities.
• Flexible to support extended hours or rotating shifts in a 24/7 cargo environment.

Preferred

• Experience with belly cargo/freighter operations into South America (e.g., Brazil, Chile, Colombia, Ecuador, Peru).
• Experience with global cargo hubs and interline partner coordination.
• Bachelor’s degree or equivalent