Associate Strategic Program Manager
Fictiv
Salary undisclosed
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Description
About MISUMI Americas
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
**This position will be based on-site in our Bangalore office, working overnight IST hours to support the US Pacific Standard Time zone.**
Impact In This Role
As an Associate Strategic Program Manager (SPM) at Fictiv, you will work alongside some of the world’s leading enterprises and innovative startups to help accelerate their product launches while maintaining the highest quality standards. In this role, you will closely support the Strategic Program Management team in executing complex programs, helping ensure customers’ products launch on time, within budget, and at optimal quality.
You will collaborate cross-functionally with Sales, Costing & DFM, Quality, and Logistics teams to keep projects on track and aligned with customer expectations. With a focus on continuous improvement, you will also contribute ideas and drive internal process improvement and enhance the overall customer experience.
What You’ll Be Doing
- Build strong relationships with internal stakeholders and support customer-facing interactions as needed to deliver high-quality service
- Maintain accurate and up-to-date program status across multiple systems to support business decision-making processes
- Apply your knowledge of operations or manufacturing to identify process gaps, risks, and drive operational improvements
- Collaborate with cross-functional teams to enhance program efficiency and customer satisfaction
- Track and report on program milestones, supporting adjustments to timelines and deliverables to meet quality and delivery standards
- Support customer change requests and project updates on multiple platforms (external and internal)
- Ability to travel 10% annually
- Quality: All employees are expected to maintain and contribute to the QMS
Desired Traits
- Bachelor’s degree in Mechanical, Manufacturing or Industrial Engineering
- 3+ years of manufacturing operations experience or 1-2 years of related experience
- Detail-oriented, strong organizational, program management, and time management skills, with the ability to prioritize and manage multiple tasks
- Excellent verbal and written communication skills; experience working with diverse, cross-functional teams is a plus
- Proactive self-starter with a passion for learning, continuous improvement, and driving operational success
- Experience working with global manufacturing sites, in customer-facing role is preferred
- Familiarity with ITAR and EAR regulations, particularly ECCN classifications such as 9A515, is preferred.
- Basic knowledge of manufacturing processes such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly is preferred
- Technically savvy with a strong interest in leveraging AI tools and automation technologies to improve efficiency, streamline workflows, and enhance operational performance
- This position will be based in Bangalore, working US PST time zone shift.
Interested in learning more? We look forward to hearing from you soon.
We’re actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
About this role
Fictiv, part of MISUMI Group, is seeking an Associate Strategic Program Manager to support complex manufacturing programs serving leading enterprises and startups across the Americas. Based in Bangalore but working US Pacific Standard Time hours, you'll partner with cross-functional teams—Sales, Costing, Quality, and Logistics—to keep customer projects on track for on-time, on-budget delivery. Your day-to-day work involves maintaining program status across multiple systems, identifying operational risks and process gaps, managing customer change requests, and driving continuous improvement initiatives that enhance both internal efficiency and customer experience.
The role suits someone with a manufacturing operations background (ideally 3+ years, or 1–2 years in a related field) who is detail-oriented, organized, and comfortable juggling multiple priorities. You'll need strong communication skills to work across diverse teams and interact with customers as needed. A degree in Mechanical, Manufacturing, or Industrial Engineering is preferred. Familiarity with manufacturing processes like CNC machining, 3D printing, or injection molding is valuable, as is knowledge of ITAR/EAR regulations. The position requires an overnight shift commitment to align with US time zones and includes 10% annual travel. If you're a proactive learner interested in applying AI and automation to streamline workflows, and you thrive in collaborative, improvement-focused environments, this could be a strong fit.
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Pay for this role
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