Business Operations Manager, Office of the CEO
Flexport
$160,000 - $180,000 / year
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Description
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The opportunity
Join the Office of the CEO and work directly on Flexport's highest-priority problems alongside the CEO, the President, and the leaders who run our regions and modes of freight. You will pick up a mode or a region, ocean, air, trucking, omnichannel, or customs, and learn it from the inside by solving real problems in it. Pricing in a mode that is losing money. Why a region misses its plan. Whether we buy, build, or partner.
Then you go run part of it. Some people in this role move into a business unit as the number two to the leader who runs it. Some stay at the center and take on more scope. The operating job at the end is the point of the role, not a side benefit.
You will:
- Own our biggest open questions end to end and come back with recommendations the CEO can act on.
- Build the analysis yourself. Pull the data, build the model, find the error before someone else does.
- Go to where the work happens, from warehouses and ports to a customer's supply chain team. Opinions about freight formed in a conference room are usually wrong.
- Run the operating cadence for a freight mode or region. Weekly metrics, quarterly plan, and the follow-ups nobody wants to chase.
- Get things unstuck, which often means finding the four people who need to agree and getting them in a room.
- Use AI on everything and automate your own job as you learn it.
You should have:
- 4 to 6 years in investment banking, private equity, management consulting, a high-growth operating role, or running your own company. Founders who shut it down are welcome. Tell us what broke.
- The ability to build a financial model from a blank sheet and defend every cell.
- A track record of taking an ambiguous problem, doing the research, and turning it into a recommendation a senior leader can act on.
- Relentless curiosity about how physical goods move. Freight is messy, old, and full of edge cases. That should sound interesting to you, not tedious.
- Clear, short writing and the judgment to influence people more senior than you.
- A compliance first attitude. We operate in a heavily regulated industry and our regulators matter to us.
This is not for you if:
- You want to stay in strategy. Every one of these seats is a path into an operating job.
- You need a fixed scope. The scope changes when the business changes.
- You want to work remotely. You need to be in the room.
You will get:
- Direct exposure to the CEO and the executive team from week one.
- A real operating job at the end of it, not a vague promise.
- The fastest way we know to learn how global trade actually works.
#LI-onsite
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Benefits
- stock options
About this role
Flexport's Office of the CEO is looking for someone to dig into the company's most complex operational challenges—pricing failures in a freight mode, regional underperformance, build-versus-buy decisions—and come back with recommendations the leadership team can act on. You'll own these problems end to end: building financial models from scratch, pulling your own data, traveling to ports and warehouses to see how things actually work, and then presenting findings that influence senior decision-makers. The role is explicitly a launchpad into an operating job running part of a freight mode or region, not a permanent staff position.
You need 4 to 6 years in investment banking, private equity, consulting, a high-growth operating role, or as a founder. You should be comfortable building complex financial models, turning ambiguous problems into actionable recommendations, and writing clearly enough to persuade people above your level. Most importantly, you need genuine curiosity about how physical goods move through a messy, regulated, edge-case-filled industry—and the willingness to get uncomfortable to understand it.
This is a full-time, in-office role in San Francisco with a base salary of $160,000 to $180,000, plus bonus, equity, and benefits. It's not for people who want remote work, fixed scope, or to stay in strategy. It's for people ready to learn global trade from the inside and move into a real operating job.
How this employer is doing
average
- News: Recently Raised Funding
- H1B: Sponsors Visas
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Pay for this role
$160,000 to $180,000 per year
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