Mr D - Data Integration Team Leader

Mr D, a division of takealot.com, is looking for a highly talented Data Integration Team Leader to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do 
• Learn: We work with the best of the best, and then some. 
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D. We like to promote from within: Here’s your chance.

This position reports to the Data Integration Manager.

Your responsibilities will include:

• Managing of national partner relationship, catalogue requirements and queries
• You will have a good understanding of Mr D's integration practices and systems
• Ensuring that the productivity targets for onboarding of new partners are met as per internal service level agreements.
• Identify and escalate potential system and process improvements.
• Identify and escalate problem areas, trends and training opportunities to the appropriate stakeholder/s
• Manage your team’s through regular performance discussions and coaching.
• Liaise with internal departments to solve partner queries and escalate partner-facing challenges to the relevant stakeholders
• Assess any service failure and identify the root cause and take appropriate action to ensure similar failures are avoided
• Lead a team of 20 + and optimally manage all staffing needs, productivity, and quality
• Manage all Internal and external partner services complaints
• Ensure company policies and procedures are communicated to the team, managing and resolving people-related problems, including but not limited to resolving employees conflict of interest and absenteeism.
• Manage and maintain a highly focused and motivated team
• Daily query management resolution

Attributes required:

• Passionate about teamwork
• Responsible and Accountable
• Excellent verbal and written communication skills
• Leadership skills – display the qualities of a leader and set a good example
• Strong interpersonal skills and the ability to work as an effective team member and leader
• Problem-solving skills
• Analytical skills
• Attention to detail and accuracy in a high-pressure environment
• Ability to prioritize workloads
• Ability to work independently but also be a team player across teams
• Must be computer literate in MS office packages
• Must be computer literate in G Suite packages
• Be project orientated
• Must be able to work overtime when required
• An enthusiasm for food
• Willingness to support the greater Mr D team to achieve its aspirational goals

Qualifications & Experience:

• 3+ years experience in a data-focused operational environment.
• Matric
• A relevant tertiary qualification
• 1+ year/s experience in supervising a team of 12 or more team members would be beneficial

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference