Seasonal Store Advisor, Austin
On
Salary undisclosed
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Description
In short:
As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.
Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.
Your Mission:
- Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
- Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
- Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
- Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together
Your Story:
- You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
- You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
- You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
- You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
- You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
- Ability to work night shifts, weekends and some holidays
Your Team
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.
About this role
On's Austin store is looking for a seasonal Store Advisor to be the face of the brand and architect of the in-store experience. You'll work directly with customers using the company's Cloud CX Premium service model—a structured, detail-focused approach to personalized selling that emphasizes elevated try-on experiences and product education. Reporting to the Store Leader, you'll own the guest journey from welcome through purchase, with the goal of building long-term brand loyalty while upholding On's premium positioning in the market.
Beyond customer interactions, the role demands operational precision. You'll maintain visual standards, manage inventory accurately, and handle daily tasks with the meticulous attention that reflects a global luxury brand. Community engagement and strong teamwork are equally important; you'll collaborate closely with your retail team to ensure smooth handoffs and clear communication throughout each shift.
The ideal candidate has at least one year in retail, hospitality, or customer-facing work where service quality mattered. You're reliable, coachable, and genuinely interested in learning products and processes. You communicate clearly, think like a team player, and take pride in execution and presentation. Be prepared for night shifts, weekends, and occasional holiday work.
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Pay for this role
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