Seasonal Store Advisor, Georgetown
On
Salary undisclosed
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Description
In short:
As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.
Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.
Your Mission:
- Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
- Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
- Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
- Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together
Your Story:
- You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
- You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
- You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
- You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
- You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
- Ability to work night shifts, weekends and some holidays
Your Team
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.
About this role
On's Georgetown store is looking for a seasonal Store Advisor to serve as the face of the brand and architect of the in-store experience. You'll work directly with customers using On's Cloud CX service model—a structured approach to personalized selling that emphasizes detailed product education, elevated try-on experiences, and genuine connection. The role demands precision in both customer interaction and store operations, from maintaining visual standards to managing inventory with accuracy. You'll report to the Store Leader and collaborate with a retail team that views the physical store as central to how the brand reaches its community.
This position suits someone with at least a year of retail, hospitality, or customer-service experience who thrives on learning and executing processes consistently. You'll need strong communication skills, a detail-oriented mindset, and the resilience to absorb new product knowledge and adapt to feedback. The role includes evening and weekend availability, including some holiday shifts. If you're reliable, coachable, and genuinely interested in creating memorable customer moments rather than just processing transactions, this seasonal opportunity offers a structured environment to develop premium retail skills within a growing athletic brand.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Seasonal Store Advisor, Georgetown postings in Washington, and analyze any offer before you accept it.
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