Seasonal Store Advisor, Miami
On
Salary undisclosed
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Description
In short:
As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.
Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.
Your Mission:
- Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
- Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
- Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
- Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together
Your Story:
- You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
- You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
- You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
- You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
- You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
- Ability to work night shifts, weekends and some holidays
Your Team
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.
About this role
On's Miami store is looking for a seasonal Store Advisor who will serve as the primary point of contact for customers, delivering the brand's premium service experience. You'll be trained in On's Cloud CX philosophy and the 5 Steps of Service, using detailed product knowledge and personalized try-on guidance to build genuine connections with guests and drive loyalty. The role combines customer-facing excellence with operational precision—you'll maintain visual standards, manage inventory accurately, and engage with the local community while supporting the store's broader mission.
This position suits someone with at least a year of retail, hospitality, or customer service experience who thrives on learning and executing consistently. You'll need strong communication skills, a collaborative mindset, and a genuine attention to detail, since On emphasizes that premium retail success depends on the quality of every execution. The role requires flexibility with scheduling, including nights, weekends, and some holidays. If you're reliable, coachable, and energized by creating memorable customer experiences in a design-focused environment, this seasonal opportunity offers a direct way to represent the brand and contribute to its retail operations.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Seasonal Store Advisor, Miami postings in Miami, and analyze any offer before you accept it.
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