Seasonal Store Advisor, Boston
On
Salary undisclosed
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Description
In short:
As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.
Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.
Your Mission:
- Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
- Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
- Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
- Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together
Your Story:
- You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
- You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
- You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
- You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
- You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
- Ability to work night shifts, weekends and some holidays
Your Team
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.
About this role
On's Boston store is looking for a Seasonal Store Advisor to serve as the face of the brand and architect of the in-store experience. You'll work directly with guests using the company's Cloud CX Premium service model, guiding them through personalized product education and elevated try-on experiences designed to build lasting loyalty. The role demands meticulous execution across both customer interactions and daily operations—from maintaining visual standards to managing inventory with precision—all while embodying On's mission to inspire movement.
This position suits someone with at least a year of retail, hospitality, or customer-facing experience who thrives on learning and adapting quickly. You'll need strong communication skills, a collaborative mindset, and genuine reliability to meet On's premium service standards consistently. The role includes flexibility with night shifts, weekends, and holiday availability. Working full-time in-office in Boston, you'll report to the Store Leader and contribute directly to how the retail team brings the brand to life for customers.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Seasonal Store Advisor, Boston postings in Boston, and analyze any offer before you accept it.
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