Enterprise Engagement Manager
Parloa
Salary undisclosed
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Description
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
About the role:
As an Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa’s enterprise customers. You’ll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.
This is your opportunity to partner with leading enterprises on their AI and CX transformation, shaping how they scale intelligent automation while delivering measurable business impact.
Areas of ownership:
- Customer Success & Value Realization: Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
- Strategic Advisory: Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
- Account Growth & Expansion: Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
- Implementation Oversight: Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
- Value Communication: Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
- Stakeholder Management: Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.
Who you are:
- 2+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
- Proven ability to drive strategic value and support digital transformation in complex organizations
- Track record of turning customer success into measurable business impact and growth opportunities
- Strong project and stakeholder management skills, with a focus on execution and outcomes
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
- Technical curiosity and interest in AI, automation, and customer experience
- Native or bilingual in German, and fluent in English
Our Recruiting Process:
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Why Parloa?
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
About this role
Parloa powers conversational AI for enterprise customers handling billions of interactions annually, and this role sits at the center of turning that technology into measurable business outcomes. As an Enterprise Engagement Manager, you'll own the post-sale journey for major clients like Booking.com and Allianz, guiding them through implementation, adoption, and expansion of agentic AI solutions. Your work spans strategic advisory and hands-on coordination—translating complex AI capabilities into clear business impact, aligning technical and business stakeholders, and identifying growth opportunities across new use cases and teams.
This position suits someone with at least two years in customer success, consulting, or enterprise account management who thrives on driving transformation in complex organizations. You'll need strong project management and communication skills to engage both technical and executive audiences, plus genuine curiosity about AI and automation. German fluency (native or bilingual) and English proficiency are required. The role demands ownership mentality and execution focus—Parloa operates with startup intensity despite its scale, expecting direct accountability for outcomes from day one.
The Berlin-based, in-office position offers the chance to shape how leading enterprises scale intelligent automation while working for a well-funded company backed by General Catalyst, EQT Ventures, and Altimeter Capital. This is a high-stakes, high-visibility role where your success directly influences how millions of customer interactions unfold.
How this employer is doing
solid
- Expanding
In the news
SAP Is Pushing Autonomous CX Expansion with Parloa, Google Cloud, AWS Partnerships, ERP Today
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Pay for this role
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