Senior Infrastructure Engineer
New Era Technology
Salary undisclosed
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Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
The Senior Infrastructure Engineer offers extensive experience in infrastructure and network support, delivering reliable technical solutions and successful project outcomes. A collaborative professional who excels in maintaining high service standards, resolving complex issues, and ensuring SLA compliance.
The following include but may not be limited to the responsibilities of the Senior Engineer:
- Provide remote support for servers, storage, network, and cloud infrastructure across multiple environments.
- Administered and maintained Windows Server, Linux, virtualization, and cloud platforms to ensure performance, availability, and security.
- Diagnose and resolved infrastructure issues through troubleshooting, root cause analysis, and timely implementation of solutions.
- Monitor system health, managed incidents and service requests, and consistently met SLA targets.
- Support Active Directory, DNS, DHCP, virtualization, backup, and disaster recovery solutions.
- Collaborate with stakeholders to deliver infrastructure improvements, system upgrades, and technical solutions.
- Maintain accurate technical documentation, system configurations, and operational procedures.
- Serve as an escalation point for complex infrastructure issues and contributed to process improvement and automation initiatives.
- Participate in on-call support rotations and ensure timely resolution of critical incidents.
Work Set-up / Work Schedule
- Remote
- 6:00 AM - 3:00 PM (Manila Time)
Who we are looking for
Successful candidate must possess:
- Must have 5+ years of hands-on experience managing and supporting enterprise server infrastructure preferably within an MSP (Managed Service Provider) environment.
- Strong expertise in Windows Server, Linux, Active Directory, Azure AD (Entra ID), Group Policy, Microsoft 365, NPS, and WSUS.
- Proven experience with VMware, Hyper-V, SAN storage, Veeam backup, and disaster recovery solutions.
- Hands-on knowledge of data centre operations, including server deployments, hardware upgrades, migrations, and break-fix support.
- Skilled in troubleshooting and resolving complex server, storage, virtualization, and infrastructure issues.
- Good understanding of networking fundamentals including LAN/WAN, TCP/IP, routing, switching, firewalls, and VPNs.
- Experience supporting Cisco and Fortinet environments, including firewall and VPN administration.
- Proficient in PowerShell and Bash scripting for automation and operational efficiency.
- Strong analytical, problem-solving, and stakeholder management skills with the ability to deliver reliable infrastructure support in fast-paced environments.
#LI-SA2
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Benefits
- professional development
About this role
New Era Technology is seeking a Senior Infrastructure Engineer to provide remote support across their enterprise infrastructure stack. This role demands extensive hands-on experience managing servers, storage, virtualization, and cloud platforms in a fast-paced environment. You'll diagnose and resolve complex infrastructure issues, maintain system health and SLA compliance, and serve as an escalation point for critical problems. The position includes on-call rotation responsibilities and opportunities to drive process improvements and automation.
The ideal candidate brings 5+ years of enterprise server infrastructure management, ideally from an MSP background, with deep expertise in Windows Server, Linux, Active Directory, Azure AD, VMware, Hyper-V, and backup/disaster recovery solutions. You should be comfortable with Cisco and Fortinet networking environments, proficient in PowerShell and Bash scripting, and skilled at troubleshooting across multiple infrastructure domains. Strong problem-solving abilities and stakeholder management skills are essential for success in this collaborative, technically demanding role.
This is a full-time remote position based in Manila, Arkansas, with a 6:00 AM–3:00 PM Manila Time schedule. New Era emphasizes continuous learning, team collaboration, and professional development within a global organization of over 3,000 professionals.
How this employer is doing
average
- H1B: Active Visa Sponsor
- Legal Issue
- Recent Acquisition
- Active Visa Sponsor
In the news
New Era Technology's Vendor Data Breach Exposes Employees' Social Security Numbers, Claim Depot
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Senior Infrastructure Engineer postings in Manila, and analyze any offer before you accept it.
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