Customer Service Representative
MEMIC
$24 / hour
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Be the Voice That Makes Workers’ Comp Work Better
At MEMIC, we believe great teams are built on compassion, expertise, and trust. Our mission is to make workers’ compensation work better—and it starts with the people answering the phones every day. Guided by our values of being conscientious, curious, transparent, expert, and true partners, we deliver service that truly matters.
We’re hiring a Customer Service Representative to serve as a first point of contact for claims‑related calls. If you thrive in a fast‑paced environment, enjoy helping people, and excel at accuracy and multitasking, this role is for you.
*This role takes place in-office Monday-Friday for the first 6 months, then transitions to hybrid and in office 2 days/week.
🎧 What You’ll Do
- Answer inbound calls on customer service and First Report of Injury (FROI) phone lines
- Provide friendly, professional support to providers, agents, insureds, and injured workers
- Accurately enter First Reports of Injury while speaking with callers
- Resolve claim‑related questions or route calls appropriately for quick resolution
- Serve as a key member of the customer service team supporting Claims Operations
🗂️ Administrative & Back‑Office Support
- Process inbound emails, faxes, and mail for the Claims Department
- Index and manage documents in our imaging software
- Support administrative workflows including document processing, reports, vendor portals, and claim related requests
- Assist with daily, weekly, and monthly administrative tasks to keep operations running smoothly
✅ What We’re Looking For
- Customer service or call‑center experience strongly preferred
- Strong phone presence with clear, professional communication skills
- Fast and accurate typing and data‑entry skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Exceptional organization, attention to detail, and time‑management abilities
- Ability to confidently juggle multiple systems and tasks
⭐ Why This Role Stands Out
- Mission‑driven work with real impact on injured workers
- Stable, professional work environment
- Develop valuable experience in insurance and claims support
- Join a team that values training, accuracy, and customer care
MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at hr@memic.com.
To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.
Note: MEMIC does not offer Stem-OPT EAD Extension for this role.
The pay rate for this role is $23.74/hour
MEMIC's Job Applicant Privacy Notice
Check out our benefit offerings here!
About this role
MEMIC, a workers' compensation organization in Portland, is looking for a Customer Service Representative to handle inbound calls and support claims operations. You'd be answering phones on customer service and First Report of Injury lines, speaking with providers, agents, insureds, and injured workers while accurately entering claim information. Beyond call handling, you'd process emails, faxes, and mail for the Claims Department, manage documents in imaging software, and support various administrative workflows to keep operations running smoothly.
The role requires strong phone presence and communication skills, fast and accurate typing and data entry, and proficiency in Microsoft Office. Prior customer service or call-center experience is strongly preferred. You'll need to juggle multiple systems and tasks while maintaining exceptional attention to detail and organization. The position is full-time and based in Portland; you'll work in-office Monday through Friday for the first six months, then transition to hybrid with two days per week in-office.
This role suits someone who thrives in a fast-paced environment, enjoys helping people solve problems, and wants to contribute to work that directly impacts injured workers. MEMIC emphasizes training and accuracy, offering stable, professional work in a mission-driven setting. The position pays $23.74 per hour.
How this employer is doing
average
- Recent Acquisition
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
In the news
Business Leaders: Michael Bourque broadens MEMIC’s reach with major acquisition, Mainebiz
This role's local market on JobMinglr
Pay for this role
$24 per hour
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.