Technical Product Manager, Workflow & Rules

🚀 Your Role:

The Technical Product Manager, Workflow & Rules is responsible for defining, delivering, and optimising the organisation's workflow, orchestration, and business rules capabilities. Reporting to the Senior Director, Platform, this role will own platform products that enable teams across the business to automate processes, standardise decision-making, improve operational efficiency, and reduce risk. The role will work closely with Product, Engineering, Operations, Compliance, Risk, and Customer teams to build scalable workflow and rules-based capabilities that support the company's growth.
The successful candidate will take a product-led approach to internal platform capabilities, treating workflow and rules engines as products with clear users, measurable outcomes, and a strategic roadmap.

🧩 What You’ll Be Doing:

Product Ownership & Delivery
•Own and manage the backlog for Workflow & Rules platform capabilities.
•Deliver roadmap initiatives aligned to the Platform strategy and organisational priorities.
•Design user research testing (product usability), working with research and product to translate insights into product features and functionality.
•Translate business, operational, and regulatory requirements into clear product requirements and user stories.
•Collaborate with engineering teams throughout the product development lifecycle, from discovery through to delivery and optimisation.
•Prioritise work based on business value, customer needs, technical dependencies, and operational impact.
•Support release planning, testing, implementation, and adoption activities.

Workflow & Rules Management
•Manage platform capabilities relating to workflow orchestration, business rules, automation, and decisioning.
•Work with stakeholders to identify opportunities to streamline processes and reduce manual effort.
•Support the development of configurable workflows and rules that can be reused across multiple business functions.
•Ensure workflow and decisioning capabilities are scalable, efficient, and aligned to business requirements.
•Monitor and continuously improve workflow performance and effectiveness.

Stakeholder Collaboration
•Partner with Product Managers, Engineering, Operations, Risk, Compliance, and Customer teams to understand requirements and pain points.
•Facilitate discussions and workshops to gather requirements and define solutions.
•Communicate priorities, progress, dependencies, and risks to stakeholders.
•Build strong working relationships across the organisation to drive successful delivery.

Process Improvement & Automation
•Identify opportunities to improve operational processes through automation and workflow optimisation.
•Support initiatives that enhance efficiency, consistency, and scalability.
•Work closely with operational teams to understand current-state processes and future-state requirements.
•Help establish best practices for workflow and business rules management.

Performance & Insights
•Define and monitor product metrics relating to workflow efficiency, automation adoption, processing times, and user satisfaction.
•Analyse usage and performance data to identify opportunities for improvement.
•Gather feedback from users and stakeholders to inform backlog priorities and future enhancements.
•Support continuous improvement of the platform through data-driven decision making.

Governance & Compliance
•Ensure workflow and rules capabilities meet governance, audit, compliance, and regulatory requirements.
•Work with Risk and Compliance teams to ensure controls are appropriately embedded within automated processes.
•Maintain clear documentation of workflows, business rules, and decision logic.
•Support operational resilience and risk management initiatives.

🎯 Who we're looking for:

•Experience as a Technical Product Manager, or similar role.
•Experience working in a fintech, financial services, capital markets, or other regulated
environment.
•Experience delivering workflow, automation, business process, or platform-related products.
•Strong understanding of product management principles and Agile delivery methodologies.
•Strong analytical and problem-solving skills.
•Excellent stakeholder management and communication abilities.
•Ability to balance multiple priorities and deliver in a fast-paced environment.
•Comfortable operating in highly technical discussions with engineers, architects, and technology leaders.
•Can read and understand code and enjoys engaging with technical concepts.
•Has a strong builder mindset and is passionate about creating products that enable others to succeed.
•Is naturally curious and constantly learning about new technologies, tools, and approaches.
•Balances strategic thinking with hands-on execution.
•Demonstrates strong ownership and accountability for outcomes.
•Challenges assumptions and seeks innovative solutions to complex problems.
•Communicates clearly, openly, and effectively across technical and business audiences.
•Thrives in a fast-paced, ambitious, and collaborative environment.

🌍 Diversity & Inclusion at Xceptor

We believe great ideas come from everywhere — and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.

We know that not everyone ticks every single box in a job description — and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees — regardless of race, gender identity, sexual orientation, age, disability, religion, or background.

🌗 Hybrid at Xceptor

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