Sr DevOps Engineer
Five9
Salary not disclosed
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Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Team
The Devops Engineer would be an active member within the Voice Application Services team, responsible for providing automation and test support for the SW releases of Five9.
Key Responsibilities
- Design, implement, and maintain infrastructure as code using tools like Ansible and Terraform
- Build and manage scalable cloud infrastructure on AWS and GCP
- Develop and maintain CI/CD pipelines using platforms such as GitLab CI/CD, or similar
- Automate deployment, monitoring, and operational workflows across distributed systems
- Collaborate with Development, QA, and Operations teams to ensure seamless delivery and high system reliability
- Monitor system performance, troubleshoot issues, and implement solutions to improve availability and scalability
- Develop and maintain reusable automation modules and frameworks
- Identify inefficiencies in existing processes and drive improvements in automation and operational workflows
- Work with REST APIs and integrate services across systems and platforms
- Leverage AI-assisted coding tools such as Claude Code or GitHub Copilot to improve productivity and code quality
- Support and manage voice infrastructure components, including protocols such as SIP (Session Initiation Protocol) and RTP (Real-time Transport Protocol)
Qualifications & Skills
- 5+ years of experience in DevOps, SRE, or infrastructure engineering roles (preferably in telecom, SaaS, or service provider environments)
- Hands-on experience with Ansible and Terraform, including writing and maintaining reusable modules
- Strong experience with cloud platforms such as AWS and GCP
- Proficiency in Unix/Linux systems, including CLI-based administration and shell scripting
- Solid understanding of CI/CD pipelines (GitLab, or similar)
- Demonstrated understanding of AI-assisted development tools (e.g., Claude Code, GitHub Copilot)
- Familiarity with voice technologies and protocols such as SIP and RTP
- Strong troubleshooting, debugging, and problem-solving skills
- Excellent written and verbal communication skills in English
- Ability to work effectively in distributed, cross-functional teams
This role is hybrid and requires 3 days a week in office.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
About this role
Five9's Voice Application Services team is looking for a senior DevOps engineer to own infrastructure automation and deployment pipelines for their cloud contact center platform. You'd design and maintain infrastructure as code across AWS and GCP using Ansible and Terraform, build CI/CD systems, and automate operational workflows that support software releases. The role requires you to collaborate across development, QA, and operations teams while monitoring system performance and driving process improvements—with particular focus on voice infrastructure components like SIP and RTP protocols.
This position suits someone with 5+ years in DevOps or SRE roles, ideally with telecom or SaaS background. You'll need hands-on expertise in Ansible, Terraform, and cloud platforms, combined with strong Linux administration and shell scripting skills. Experience with GitLab CI/CD (or equivalent), REST APIs, and familiarity with AI-assisted coding tools like Claude Code or GitHub Copilot are expected. Voice technology knowledge is a plus rather than a requirement.
The role is hybrid, based in Bengaluru with three days weekly in office. Five9 emphasizes team culture, diversity, and inclusive collaboration across distributed teams.
How this employer is doing
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Pay for this role
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