Rental Service Agent - Auckland
Indie Campers
Salary undisclosed
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Description
ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
We’re looking for travel enthusiasts with a passion for guest service for our depot at 107 Harris Road, East Tāmaki, Howick 2013, New Zealand. You’ll be the face of our company, reporting directly to the Rental Service Agent, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.
WHAT WILL YOU WORK ON?
- Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
- Preparing and cleaning our campervans;
- Maintaining our campervans in top condition and monitor maintenance and repairing needs;
- Registering guests, monitoring stock and processing payments;
- Handling complaints and troubleshooting emergencies.
WHO ARE WE LOOKING FOR?
- You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
- You’re fluent in English (mandatory) ;
- You’re eligible to work in New Zealand, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
- You’re available to work on weekends and public holidays;
- You’re a responsible person who takes their work seriously and can be relied upon;
- You’re well-organised and you’re good at solving problems.
THE INDIE COMMITMENT!
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.
Are you ready to Go Indie?
About this role
Indie Campers is hiring a Rental Service Agent for its Auckland depot, a hands-on role that sits at the centre of the customer experience. You'll manage the full lifecycle of campervan rentals—from handling reservations and welcoming guests through check-in and check-out, to processing payments and resolving issues. The role also includes fleet maintenance and upkeep, so you'll need to be comfortable assessing the condition of vehicles and flagging repair needs.
This position suits someone with a background in tourism, hospitality, retail, or car rental who genuinely enjoys working with people and takes pride in keeping operations running smoothly. You'll need to be fluent in English, hold a valid New Zealand driver's licence, be comfortable driving campervans, and be willing to work weekends and public holidays. Problem-solving, organisation, and reliability are essential—you're the person guests interact with first, and you're responsible for ensuring both the customer experience and the fleet are in good shape.
Indie Campers offers performance and referral bonuses, free road trips to experience their vehicles, and career development pathways within field operations or potential moves to their offices in Lisbon, Mexico City, or Manila. The role is full-time and based in-office at the East Tāmaki depot.
How this employer is doing
solid
- Expanding
- Recently Raised Funding
In the news
Global Experiential Travel Brand Indie Campers Expands to Orlando, Orlando Economic Partnership
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Rental Service Agent - Auckland postings in Auckland Auckland, and analyze any offer before you accept it.
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