Customer Operations Associate
Ethos Life
Salary undisclosed
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Description
About Ethos
Ethos (Nasdaq: $LIFE) is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.
About the role
As a Customer Experience Associate at Ethos you will be responsible for delivering an exceptional experience to both new and existing customer/ insurance agents who refer business to Ethos. To succeed in this role, you should have a relentless focus on the customer, strong attention to detail and problem solving skills, and exceptional communication skills.
Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry.
Duties and Responsibilities:
- Ensure accuracy in information being communicated to agents, especially when it comes to policy status and the agent’s compensation
- Become efficient in systems dealing with both consumer policy information as well as partner agent systems
- Able to understand and communicate complex agent payments and contract details
- Provide excellent service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating the partner insurance agent and their business
- Develop strong understanding and knowledge of Ethos products and processes in order to support customers/agents and act as a resource for partnership account managers
- Identify customer/agent needs and process requests efficiently and effectively within defined service levels
- Build rapport and gain the respect of agents through clear and transparent communication
- Meet individual and customer support team goals and objectives
- Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions
Qualifications and Skills:
- 1- 3 years experience in customer support, customer success, operations, or related role
- Experience in life insurance or related industry a plus, but not required
- Very detail oriented, especially while working with agent compensation and contract details
- Bachelor’s degree preferred
- Proficiency working with Salesforce or equivalent support/help desk software preferred, but not required
- Strong intellectual curiosity and drive to solve problems
- Excellent time management , highly organised and prioritization necessary to balance all responsibilities
- Possess grit and can adapt to changes quickly
- Adaptable to change and ability to change tasks quickly with maintaining attention to detail
- Excellent phone presence , screen navigation and written communications skills.
#LI-Onsite
#LI-PA1
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
Benefits
- life insurance
About this role
Ethos Life is seeking a Customer Operations Associate to support both insurance agents and consumers navigating their life insurance policies on the company's technology platform. In this in-office contract role based in Bangalore, you'll handle inquiries across email, chat, SMS, and phone while ensuring accuracy around policy status, agent compensation, and contract details. The work requires you to become proficient in systems that track consumer policies and partner agent information, then communicate complex payment structures and product details clearly to agents who refer business to Ethos.
Success in this position depends on strong attention to detail, problem-solving ability, and excellent communication across multiple channels. You'll need to balance responsiveness within defined service levels while identifying process improvements and supporting account managers. The role suits someone with one to three years in customer support, operations, or a related field—experience in life insurance is a plus but not required. A bachelor's degree and familiarity with Salesforce or similar support software are preferred. Above all, Ethos is looking for someone who is intellectually curious, adaptable under pressure, and genuinely focused on delivering a positive experience to agents and customers alike.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Operations Associate postings in Bangalore, and analyze any offer before you accept it.
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