Courier Controller
takealot.com
Salary undisclosed
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Description
Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.
Who We're Looking For:
Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
Purpose of the role: Manage services and relationships with the assigned courier service providers. Adhere to SLA’s to ensure that service delivery is in accordance with customer expectations.
This position reports to the Courier Service Manager
Your responsibilities can include:
- Manage services provided by courier service providers, ensuring service levels are met.
- Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s
- Maintain Standard Operating Procedures for the department, ensuring regular reviews of SOPs, and identify areas where SOP’s can be improved and implement changes accordingly
- Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
- Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.
- Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.
- Maintaining good relationships and manage services of service providers and giving formally measured feedback
- Examine claims for loss or damage and send to manager for approval of processing.
- Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.
- Continuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.
Qualifications and experience:
- Post Matric Qualification in logistics or relevant
- At least 3 years in a distribution and 3PL environment
- Proficiency in relevant software applications and packages Computer Literacy Prior of knowledge & keeping abreast of transport legislative requirements
Attributes required :
- Able to work under pressure & project a professional image of the company
- Planning and organising ∙ Conflict resolution
- Problem solving skills ∙ Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner
- Flexible and open towards change
- Relationship-building skills
- Attention to detail/Quality of output
- Communication: Verbal
Communication: Written - Methodical ∙ Analytical skills
- Advanced numerical skills
- Goal orientated and motivated to succeed
- Assertive
- Interpersonal skills
Why Join TFS:
- Purpose-driven impact: Transform lives through logistics innovation
- Advanced technology: Work with cutting-edge systems in a fast-paced environment
- Career growth: Thrive in an agile space that champions continuous improvement
- Inclusive culture: Your unique perspective drives extraordinary results
At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.
More than just a job, we offer:
A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.
About this role
Takealot Fulfilment Solutions is looking for a Courier Controller to manage relationships and service delivery with courier providers handling their 30+ million annual orders. You'll work in-office in Cape Town, reporting to the Courier Service Manager, overseeing daily distribution operations, monitoring SLAs, and ensuring alignment between courier and company systems. The role demands someone who can juggle multiple priorities—scheduling deliveries, investigating failed shipments and damage claims, reconciling transport accounts, and identifying operational improvements—while maintaining strong relationships with service providers and internal stakeholders.
This position suits someone with at least three years in distribution and 3PL environments, ideally with a post-matric qualification in logistics. You'll need solid proficiency in relevant software, strong numerical and analytical skills, and the ability to communicate clearly both verbally and in writing. Beyond technical competence, the role calls for someone who stays calm under pressure, thinks methodically through problems, and can act independently while remaining flexible as processes evolve.
If you thrive in fast-paced logistics environments, enjoy working with systems and data, and want to contribute to e-commerce operations at scale, this role offers the chance to make a tangible impact on how orders move across South Africa.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Courier Controller postings in Cape Town, and analyze any offer before you accept it.
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