Collections Representative I
AvidXchange, Inc.
Salary undisclosed
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Description
Collections Representative
The Collections Representative is responsible for helping to achieve the company financial goals. An incumbent is responsible for contacting the high risk and delinquent accounts in an effort to effectively resolve account delinquency and prevent losses.
What you’ll do
- Perform skip tracing to contact the debtor, research each account using company records and Internet resources that are made available
- Contact debtors by telephone/email or mail regarding collection and recovery of outstanding accounts
- Develop collections methods that consistently lead to achieving or exceeding company financial goals
- Work closely with team members to create ways to bring in revenue and find success as a group
- Solve problems quickly and create solutions that bring revenue on regular basis
- Process repayments and refunds if needed
- Meet defined department goals and activity metrics as assigned by management
- Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction
- An incumbent may perform additional duties as assigned
What we’re looking for
- High school diploma required
- 1+ years’ of Customer Service or Collections Experience
- Excellent communication and negotiation skills (written and oral)
- Patience and ability to manage stress
- Proven ability to overcome obstacles and get results
- Ability to work independently and to adapt to a fast-changing environment
- Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,300 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
- Dental Base Plan Coverage
- 100% AvidXchange paid Life Insurance
- 100% AvidXchange paid Long-Term Disability
- 100% AvidXchange paid Short-Term Disability
- Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
- Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange**
- Eldercare Leave: 8 weeks at 100% pay to care for a qualifying family member***
- Discounts on Pet, Home, and Auto insurance
- Onsite gym fitness center, yoga studio, and basketball court
- Gym reimbursements for remote teammates up to $28/month
- Tuition Reimbursement up to the federal maximum of $5,250***
- Hybrid Workplace Flexibility
- Free parking
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
Applicants must be currently authorized to work in the United States on a full-time basis. AvidXchange does not provide sponsorship for employment-based work visas for this position.
Benefits
- 401(k)
- paid time off
- parental leave
- tuition reimbursement
- life insurance
About this role
Working in collections at AvidXchange means contacting delinquent and high-risk accounts to recover outstanding balances and prevent losses. You'll use skip tracing, company records, and internet research to locate debtors, then reach out by phone, email, or mail to negotiate resolutions. The role requires processing repayments, following up on payment commitments, and developing collection methods that consistently meet department goals and activity metrics.
This position suits someone with at least one year of customer service or collections experience who can manage stress, negotiate effectively, and work independently in a fast-paced environment. You'll need strong written and oral communication skills, patience, and the self-discipline to identify and complete critical tasks with urgency. Problem-solving ability and resilience in the face of obstacles are essential.
AvidXchange, a Charlotte-based AP automation software company with over 1,500 employees, offers the benefits package of an established tech firm—including 18 days PTO, comprehensive health coverage, 401(k) matching, tuition reimbursement, and onsite wellness facilities. The role is in-office in Charlotte and listed as volunteer, which may indicate a non-traditional arrangement worth clarifying before applying.
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Pay for this role
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