Credit Reporting Operations Supervisor (Hybrid)
Enova International
$50,000 - $60,000 / year
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #LI-Hybrid #BI-Hybrid
About the role:
As a Credit Reporting Operations Supervisor, your primary role will be leading and managing the end-to-end credit report dispute resolution operations. You will oversee a dedicated team focused on investigating, processing, and resolving credit reporting disputes efficiently and accurately. Your core responsibilities include training, mentoring, and directing representatives to optimize dispute workflow performance, maintain high-quality investigations, and minimize direct escalations. This role reports to the Department Manager.
Responsibilities:
- Lead and manage the daily operations of the credit report dispute resolution team, ensuring timely and compliant processing of all dispute cases
- Provide ongoing coaching, guidance, and development to dispute specialists to maintain quality standards and dispute investigation accuracy
- Analyze dispute trends and root causes of processing errors, implementing process enhancements to prevent future credit reporting escalations
- Collaborate with operations, legal, and compliance partners to align dispute handling workflows with FCRA/Metro 2 guidelines and internal standards
- Monitor key performance indicators, dispute turnaround times, and quality assurance audits to drive team productivity and operational efficiency
Requirements:
- 3+ years of leadership experience managing teams within credit reporting dispute operations
- In-depth expertise in credit dispute resolution, FCRA regulations, Metro 2 format, and e-OSCAR system processing
- Excellent written and verbal communication skills
- Ability to coach, train, and motivate employees and evaluate their performance
- Strong analytical and problem-solving skills with a proven track record of resolving complex credit reporting escalations
Compensation:
This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Budgeted annual salary ranges:
- Supervisor II: $50,000 to $60,000
- Supervisor III: $65,000 to $74,000
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Benefits
- vision insurance
- 401(k)
- paid time off
- stock options
- parental leave
About this role
Leading a credit dispute resolution team at Enova International means overseeing the full lifecycle of credit reporting disputes—from investigation through resolution—while ensuring compliance with FCRA and Metro 2 standards. You'll manage a dedicated team of dispute specialists, coaching them on investigation accuracy and workflow efficiency while analyzing trends to prevent escalations and improve processes. This role requires close collaboration with operations, legal, and compliance teams to keep dispute handling aligned with regulatory requirements and internal standards.
The position calls for someone with at least three years of leadership experience specifically in credit dispute operations, paired with deep knowledge of FCRA regulations, Metro 2 format, and e-OSCAR systems. You'll need strong communication and coaching abilities, plus analytical skills to troubleshoot complex credit reporting issues and drive measurable improvements in turnaround times and quality metrics. The hybrid schedule—in-office Tuesday through Thursday, remote on Mondays and Fridays—supports both team collaboration and flexibility.
Enova offers a competitive benefits package including health, dental, and vision coverage with mental health benefits, 401(k) matching with Roth options, PTO, paid parental leave, and a sabbatical program for eligible roles. The salary range is $51,000 to $57,000 annually, with potential bonus compensation. Note that this is listed as a volunteer position and requires U.S. work authorization; Enova does not sponsor visas.
How this employer is doing
average
- News: Recently Raised Funding
This role's local market on JobMinglr
Pay for this role
$50,000 to $60,000 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.