Clinical Account Manager
EviSmart™
Salary undisclosed
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Description
On-site | Vancouver Office – 564 Beatty St
About the role
Our dentist business is being rebuilt, and we need someone who actually knows digital dentistry to stand beside our customers while we do it.
Right now, dentists who send us digital cases are largely unsupported. There's no one dedicated to following up after a case comes in, answering design questions before they become problems, or helping a practice get more out of the platform. That work currently sits with one person who is also covering the lab side and simply doesn't have the hours.
You would own it. You are the person a dentist talks to about their case — the one who understands what makes a case good, can say so plainly, and can push back when a clinician has it wrong.
This is not a design seat. You are not producing the cases yourself.
What you'll do
- Talk to dentists. Proactive follow-up after cases are submitted, consultation when they have questions, troubleshooting when something goes wrong.
- Review cases. Assess case quality and design architecture, and advise on how to get better outcomes.
- Grow existing accounts. Work with practices already sending to us on how to send more, and more of the right kind.
- Feed the product. Bring what you hear from dentists back to marketing, engineering, and product so the platform keeps improving.
- Spot the advocates. Identify customers who could become key opinion leaders for the business.
What success looks like
In your first 6–12 months, ranked:
- Increase case volume from existing dentist customers by 25%
- Build genuine working relationships across the customer base
- Identify and develop customer KOLs for the business
What you'll decide on your own
You'll own the day-to-day: who to call, what to escalate, what gets discussed with customers, and small refunds and credits. Larger refunds go to your manager. This role does not manage people.
What we need from you
- Hands-on digital case design experience. You have designed in 3Shape and/or exocad, including complex cases, and you understand the architecture of what makes a case good.
- You've consulted with dentists on their cases. You can hold your own in a clinical conversation — comfortable disagreeing with a dentist, and telling them clearly when a case won't work. Not easily intimidated.
- A strong, clear communicator. You can describe a technical problem in a way anyone can act on, and people enjoy dealing with you.
Nice to have
- You've carried revenue-linked KPIs before
- You're a known name in the digital dentistry industry
Practical details
About this role
EviSmart is rebuilding its dentist business and needs someone with real digital dentistry expertise to be the dedicated point of contact for customers—a role that currently doesn't exist and is being absorbed by someone covering too much ground. You'd own the relationship with dentists from case submission through completion: following up proactively, reviewing case quality and design architecture, troubleshooting problems, and helping practices send more cases and better ones. This is account management grounded in technical credibility, not a design role.
You'll need hands-on experience designing complex cases in 3Shape or exocad, and the clinical confidence to push back when a dentist's approach won't work. You're comfortable in technical conversations, can translate problems clearly for different audiences, and genuinely enjoy working with customers. Success in the first year means growing case volume from existing accounts by 25%, building real working relationships across the customer base, and spotting which customers could become key opinion leaders for the business.
You'd work in-office in Vancouver during standard business hours with occasional flexibility for calls with the Manila team. You own the day-to-day decisions—who to contact, what to escalate, small credits—and report directly to your manager without managing people yourself. This is a new seat created because the work is real and currently uncovered.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Clinical Account Manager postings in Vancouver, and analyze any offer before you accept it.
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