Front Desk Concierge - ROOST White House
Method Hospitality
Salary undisclosed
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Description
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About ROOST White House
ROOST White House is a design‑forward, apartment‑style hotel located just steps from the White House in the heart of downtown DC. Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel. Spacious studio, one‑, and two‑bedroom apartments feature full kitchens, in‑unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless. Guests enjoy access to co‑working lounges, a fitness center, and a stunning rooftop retreat with sweeping views of the capital city. It’s an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location.
Website: https://www.Myroost.com
Position Overview
We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.
Key Responsibilities
- Greet guests with warmth, professionalism, and genuine hospitality
- Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency
- Assist guests with questions, requests, and personalized recommendations
- Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
- Handle phone calls, emails, and guest communications in a polished, timely manner
- Collaborate with housekeeping, maintenance, and management to support smooth daily operations
- Maintain a clean, organized, and guest‑ready front desk and lobby area
- Resolve guest concerns with empathy, professionalism, and sound judgment
- Support administrative tasks, record‑keeping, and shift documentation
Qualifications
- 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)
- Strong communication skills and a naturally warm, guest‑focused demeanor
- Ability to multitask and remain composed in a fast‑paced environment
- Proficiency with reservation systems and front‑office software
- Strong attention to detail and organizational skills
- Flexible schedule, including nights, weekends, and holidays
What We Offer
- Competitive hourly pay
- Opportunities for growth within a dynamic hospitality group
- A collaborative, design‑driven work environment
- Employee dining perks across properties
- Sick time & vacation
- Health, vision, and dental benefits
Benefits
- Competitive hourly pay
- Opportunities for growth within a dynamic hospitality group
- A collaborative, design‑driven work environment
- Employee dining perks across properties
- Sick time & vacation
- Health, vision, and dental benefits
About this role
Method Hospitality is seeking a Front Desk Concierge for ROOST White House, a design-forward, apartment-style hotel steps from the White House in downtown DC. You'll be the primary point of contact for guests, managing check-ins and check-outs while offering personalized recommendations about the property's amenities—which include co-working lounges, a fitness center, and a rooftop with capital views—and the surrounding neighborhood. The role requires you to handle phone and email inquiries, collaborate with housekeeping and maintenance teams, and resolve guest concerns with professionalism and sound judgment.
This position suits someone with at least one year of front desk, concierge, or luxury guest-service experience who thrives in a fast-paced environment while staying organized and detail-oriented. You'll need strong communication skills, proficiency with reservation and front-office software, and the flexibility to work nights, weekends, and holidays. Method Hospitality offers competitive hourly pay, health and dental benefits, sick time and vacation, employee dining perks across their portfolio, and opportunities to grow within a boutique hospitality group known for culturally relevant, design-driven experiences.
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