Senior CS Enablement Program Manager
Zscaler
Salary undisclosed
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Description
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Senior CS Enablement Program Manager to join our team. This is a hybrid capacity based in Bangalore role (EMEA working hours) , reporting to the Manager, CS Enablement in the CS Enablement department. In this role, each program manager owns a Customer Success audience and answers for its readiness. Taking ownership of a core function—such as Professional Services, Technical Services Management, or Support—you will run enablement like a product line by turning stakeholder roadmaps, team pain points, and quarterly priorities into structured programs that move key business metrics.
What You’ll Do (Role Expectations)
- Own the enablement roadmap for an assigned CS audience, mapped to that function's priorities
- Be the named owner for your stakeholders, running monthly syncs, maintaining key relationships, and keeping the roadmap aligned
- Build the business case for each initiative to ensure all programs deliver clear value
- Coordinate across pillars to deliver structured programs including onboarding, new-hire, intermediate, and advanced learning journeys
- Report quarterly on the link between your programs and at least two business outcomes for the function
Who You Are (Success Profile)
- You act like an owner, driven by a passion for the mission and a bias for action while navigating seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator who embraces a culture of candid feedback to build trust and achieve shared goals.
- You are customer-obsessed, building deep empathy for internal and external stakeholders to anchor decisions in solving real-world problems.
- You operate with urgency, maintaining a relentless focus on execution and delivering high-impact results in a fast-paced environment.
- You champion simplicity by distilling complex problems and technical concepts into clear, actionable plans and precise communication.
What We’re Looking For (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 7+ years in program management, enablement, or a customer-facing CS / PS role
- A track record of owning stakeholder relationships and delivering structured programmes end to end
- Strong business-case and prioritisation discipline
- Excellent communication across technical and leadership audiences
What Will Make You Stand Out (Preferred Qualifications)
- Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Domain familiarity with one of PS, TSM, or Support workflows
- Experience working inside an enablement measurement framework
#LI-RR1
#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Benefits
- parental leave
About this role
At Zscaler, this role centers on building and owning the enablement strategy for a specific Customer Success function—whether Professional Services, Technical Services Management, or Support. You'll translate that function's quarterly priorities and team pain points into structured learning programs, from onboarding through advanced skill development, while maintaining accountability for how those programs move measurable business outcomes. The work spans relationship management with stakeholders, program design and coordination, and quarterly reporting that ties enablement directly to business impact.
You'll need at least seven years in program management, enablement, or customer-facing roles, with a demonstrated ability to own stakeholder relationships end-to-end and build credible business cases for your initiatives. The role expects you to operate with ownership mentality—balancing strategic thinking with hands-on execution—while communicating clearly across technical teams and leadership. Familiarity with AI tools and how to integrate them into your workflows is expected; prior experience in one of the core CS functions (PS, TSM, or Support) is a bonus that would accelerate your impact.
Based in Bangalore on a hybrid schedule aligned with EMEA working hours, you'll report to the Manager of CS Enablement and join a company that emphasizes customer obsession, candid feedback, and a bias toward action. This is a role for someone who thrives on turning complex stakeholder needs into clear, executable programs and can measure success through real business outcomes.
How this employer is doing
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