Quality & Safety Manager
Via
Salary undisclosed
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Description
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.
**This is an in-person position with the expectation that you will be in the field 2-3 days per week**
What You’ll Do:
- Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
- Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
- Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
- Deliver hands-on coaching on best practices, safety procedures, and service expectations.
- Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
- Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
- Review and assess complaint reports, driver feedback, and training session documentation.
- Conduct training needs assessments and implement necessary improvements.
- 85% on-the-road supervision, 15% training and administrative duties.
Who You Are:
- Experience in transit supervision, transportation management, or a similar field preferred.
- Strong leadership skills with the ability to mentor and guide drivers.
- Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
- Strong communication skills for effective feedback delivery and conflict resolution.
- Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $25-30hr
- Expected hours: 20-30 hours per week, including on evening and/or weekend coverage
Ready to join the ride?
Via is an equal opportunity employer.
Benefits
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $25-30hr
- Expected hours: 20-30 hours per week, including on evening and/or weekend coverage
About this role
Via is seeking a Quality & Safety Manager to oversee driver performance and safety compliance across its Sacramento transit operations. This role is heavily field-based—expect to spend 85% of your time on the road conducting ride-alongs, observing driver interactions, and providing real-time coaching on safety protocols and service standards. The remaining 15% involves training coordination, incident documentation, and administrative work. You'll work 20–30 hours per week with some evening and weekend coverage required, and the position is in-office with 2–3 days weekly in the field.
The ideal candidate has prior experience in transit supervision or transportation management and strong leadership instincts for mentoring drivers. You'll need solid problem-solving skills to handle urgent operational issues on the spot, clear communication for delivering feedback and resolving conflicts, and familiarity with DOT regulations and ADA compliance. A key responsibility is serving as the Designated Employer Representative for post-accident and post-incident protocols, so attention to detail and regulatory knowledge matter here.
Compensation ranges from $25–30 per hour based on your background and qualifications. This role suits someone who is energized by hands-on field work, comfortable making quick decisions under pressure, and genuinely committed to building a safety-first culture among drivers.
How this employer is doing
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- Bankruptcy or Distress
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Quality & Safety Manager postings in Sacramento, and analyze any offer before you accept it.
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