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Customer Service Representative

Guild Garage Group

$21 - $23 / hour

Gator - Round Rock, TXFull-timeOn-siteIntermediate

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Description

Customer Service Representative

📍 Round Rock, TX | Full-Time

Starting Pay: $21–$23 per hour, plus incentive bonuses
Realistic Annual Earnings: $40,000–$65,000
Schedule: Monday–Friday, 9:00 a.m.–6:00 p.m., with a one-hour lunch break

đŸšȘ Join Gator Garage Doors—Where Every Call Opens the Door to a Great Career!

At Gator Garage Doors, we’re more than just a garage door company—we’re a team committed to delivering exceptional service and creating meaningful career opportunities.

If you love helping people, solving problems, and being part of a supportive team that succeeds together, this could be the opportunity you’ve been looking for.

✅ What We’re Looking For

  • One or more years of customer service experience preferred; home services or emergency services experience is a plus

  • Previous dispatch experience in residential or emergency services is a plus

  • Bilingual English/Spanish skills are a plus

  • Familiarity with ServiceTitan is a bonus, but we will train the right person

  • Strong communication and active-listening skills

  • Ability to stay organized and multitask in a fast-paced environment

  • Calm, professional, and solutions-oriented approach

  • Team-focused mindset with a desire to learn and grow

  • High school diploma or equivalent required

đŸ’Œ What You’ll Do

As a Customer Service Representative, you’ll be the first impression of our company and the voice our customers rely on. You will:

  • Answer inbound calls and assist customers with scheduling and service needs

  • Deliver empathetic, professional, and solution-focused support

  • Manage a high volume of calls confidently and efficiently

  • Communicate with technicians and internal teams to support smooth service delivery

  • Provide timely updates and help resolve customer concerns

  • Maintain accurate documentation of customer interactions

  • Identify opportunities to recommend services that provide additional value

  • Learn our services inside and out so you can become a trusted customer resource

💰 Compensation and Growth

  • Starting Pay: $21–$23 per hour, depending on experience

  • Incentive Bonuses: Earn additional compensation based on performance

  • Realistic Annual Earnings: $40,000–$65,000

  • Clear opportunities for advancement—we believe in promoting from within

This is a performance-driven opportunity where motivated team members can grow their earnings through incentive bonuses while delivering outstanding customer service.

🎯 Why You’ll Love Working Here

  • Supportive, team-first culture

  • Structured training and mentorship

  • Career advancement opportunities

  • Health, dental, and vision insurance

  • Paid time off and paid holidays

  • 401(k) with company match

  • Employee discounts

  • Employee referral program

  • Recognition and rewards for top performers

🚀 Ready to Open the Door to Your Next Opportunity?

If you’re motivated, customer-focused, and ready to grow with a company that values your contribution, we’d love to meet you.

Apply today and start building a career you’re proud of with Gator Garage Doors!

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Gator may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range
$40,000—$65,000 USD

By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

Benefits

  • vision insurance
  • 401(k)
  • paid time off

About this role

Gator Garage Doors is building out its customer service team in Round Rock and looking for someone to handle the front-line operations that keep their garage door service business running smoothly. You'd manage incoming calls, emails, and chats; schedule appointments with technicians; troubleshoot customer issues; and document interactions in their ServiceTitan system. The role sits at the center of the customer experience, requiring you to stay organized while juggling multiple communication channels in a fast-paced environment.

The position calls for at least a year of customer service experience, though home services or tech backgrounds are particularly valued. You'll need strong communication skills, comfort with technology, and the ability to stay calm and helpful during busy periods. Reliability and a team-oriented mindset matter here—this is a company that emphasizes internal promotion and hands-on mentorship, so there's room to grow if you perform well.

The job offers $21–$23 per hour based on experience, a five-day work week with rotating weekends (potentially four days for the right candidate), and a benefits package that includes health, dental, and vision insurance, PTO, paid holidays, 401(k) matching, and employee discounts. This is a full-time, in-office role in Round Rock, Texas, with a company that positions itself as locally respected and invested in its people's development.

Typical pay for this role

$40,000

Typical range: $20,000 to $40,000

This role's local market on JobMinglr

Pay for this role

$21 to $23 per hour

That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.

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