Revenue Architect, Mid Market (CSM)
Gong.io Inc.
Salary undisclosed
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Description
Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.
At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.
RESPONSIBILITIES
- Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernise their revenue operations through Gong’s AIOS
- Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
- Adoption and Change Management: Execute adoption initiatives that drive behaviour change and embed Gong into daily team rhythms
- Value Realisation: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
- Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross functional teams on growth
- Cross Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey
QUALIFICATIONS
- 3–5+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company
- Experience managing accounts with multiple internal and customer-side stakeholders
- Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
- Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
- Excellent communication, negotiation, and presentation skills
- Data-driven mindset with a focus on delivering measurable outcomes
- Passion for driving customer outcomes and contributing to a high performing and accountable work culture
- Our Revenue Architects are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong believes in offering competitive compensation and benefits tailored to the local region. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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About this role
Gong is looking for a Revenue Architect to work directly with mid-market customers on their revenue transformation journey. In this Dublin-based role, you'll act as a strategic partner to senior GTM leaders, designing how they operationalize Gong's AI Operating System into their existing revenue processes. Your focus will be on mapping workflows, driving adoption through change management, and anchoring your success in measurable business outcomes—retention, expansion, and demonstrated ROI.
The role demands someone with 3–5+ years in customer-facing SaaS environments, whether in customer success, account management, or implementation. You'll need proven ability to manage complex stakeholder relationships across multiple levels, from operational teams to C-suite executives, and the communication skills to translate technical capabilities into business value. A data-driven mindset and comfort navigating ambiguity are essential; you'll be balancing adoption initiatives, renewal strategy, and cross-functional collaboration simultaneously.
This suits someone who thrives in fast-paced environments, takes ownership of customer outcomes, and enjoys working across internal teams—Sales, Product, Support, Marketing—to drive results. The role is in-office in Dublin and requires the self-starter mentality and coachability that Gong values in its top performers.
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Pay for this role
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