Associate Account Manager
Navan
Salary undisclosed
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Description
As an Account Management Associate, you will be responsible for directly supporting our Administrator’s travel and expense needs. As strategic owners of our customer’s experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.
What You'll Do:
- Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts
- Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
- Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention
- Refine segmentation for the Scaled book to inform engagement strategies
- Renew, process and negotiate contracts
What We're Looking For:
- Bachelor’s degree or similar relevant working experience
- 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
- Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
- Excellent project management and organizational skills
- Data-driven approach to continuously drive additional efficiency
- Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Passion for deeply understanding a product in order to provide solutions for customers
- Attention to detail and excellent communication skills are a must
- Passion for travel and focusing on the customer experience
- High energy, go-getter with fresh ideas who takes the initiative to get things done
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
About this role
Navan's Associate Account Manager role puts you on the front line of customer success for a travel and expense management platform. You'll support Commercial customers by solving their day-to-day challenges, maintaining product expertise, and serving as a bridge between their needs and Navan's internal teams. The work spans the full customer lifecycle—from onboarding through renewal—with a focus on driving adoption, retention, and identifying upsell opportunities alongside your Commercial Account Manager partners.
This position suits someone with one to two years of SaaS customer-facing experience who thrives in a fast-paced environment and enjoys working with data and processes. You'll need strong organizational skills to manage a high volume of accounts, the ability to quickly master product functionality, and genuine curiosity about how travel and expense management impacts your customers' operations. The role requires you to think strategically about customer segmentation and program performance while maintaining the attention to detail and communication clarity that keeps customer relationships running smoothly.
The in-office position in Austin means you'll be embedded with the team day-to-day, giving you direct access to product, design, and engineering colleagues and the chance to shape how Navan evolves based on real customer feedback.
How this employer is doing
solid
- H1B: Sponsors Visas
- Financial News
- Recently Raised Funding
- Sponsors Visas
In the news
Navan's Stock Has Clawed Back to Its IPO Price After a Brutal Year, Startup Fortune
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Associate Account Manager postings in Austin, and analyze any offer before you accept it.
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