Front Desk Supervisor - Roost Cleveland
Method Co.
Salary undisclosed
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Description
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About ROOST Cleveland
ROOST Cleveland brings the signature ROOST apartment‑hotel experience to the heart of downtown Cleveland. Set within a beautifully restored historic building, it offers spacious studio, one‑, and two‑bedroom apartments designed for both short visits and extended stays. Each residence features full kitchens, in‑unit laundry, curated furnishings, and warm, modern design details that make every stay feel like home. Guests enjoy access to thoughtfully designed common spaces, a fitness center, and attentive service that blends boutique‑hotel hospitality with residential comfort. Steps from the city’s cultural institutions, restaurants, and lakefront, ROOST Cleveland is an inviting home base for exploring the best of the city.
Website: https://www.roostcleveland.com
Position Overview
ROOST Cleveland is seeking a polished, organized, and hospitality‑driven Front Desk Supervisor to support daily operations and lead the front‑of‑house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.
Key Responsibilities
- Lead and support front desk associates during daily operations
- Provide warm, professional, and efficient service to all guests
- Oversee check‑ins, check‑outs, reservations, and guest inquiries
- Assist with onboarding, training, and coaching front desk team members
- Ensure all front desk procedures, standards, and service expectations are consistently met
- Resolve guest concerns with empathy, professionalism, and sound judgment
- Maintain accurate records, reports, and shift documentation
- Collaborate with housekeeping, maintenance, and management to support smooth operations
- Monitor lobby and front desk presentation to ensure a clean, organized, guest‑ready environment
- Assist with scheduling, inventory, and administrative tasks as needed
Qualifications
- 1–2 years of hotel front desk or guest‑service experience; supervisory experience preferred
- Strong communication and leadership skills
- Warm, guest‑focused demeanor with a commitment to hospitality
- Ability to multitask and remain composed in a fast‑paced environment
- Proficiency with hotel reservation systems and front‑office software
- Strong attention to detail and organizational skills
- Flexible schedule, including nights, weekends, and holidays
What We Offer
- Competitive hourly pay
- Opportunities for growth within a dynamic hospitality group
- A collaborative, design‑driven work environment
- Employee dining perks across Method Co. properties
- Sick time & vacation
- Health, vision, and dental benefits
About this role
At ROOST Cleveland, this Front Desk Supervisor role sits at the center of a boutique apartment-hotel operation in a restored historic building downtown. You'd lead the front desk team through daily check-ins, reservations, and guest interactions while maintaining the warm, design-driven service standard that defines the property. The position blends hands-on guest service with supervisory responsibilities—training team members, resolving concerns, coordinating with housekeeping and maintenance, and ensuring the lobby and front desk stay polished and guest-ready.
The ideal candidate brings one to two years of hotel front desk or guest-service experience, ideally with some supervisory background. You'll need strong communication skills, comfort with hotel reservation systems, and the ability to stay organized and composed while juggling multiple priorities. This is a role for someone genuinely hospitality-driven who can lead by example and help others deliver the elevated experience ROOST guests expect.
Method Co. offers competitive hourly pay, health and dental benefits, sick time and vacation, and employee dining perks across their properties. The position requires flexibility for nights, weekends, and holidays, and it's based in-office in Cleveland with real opportunities to grow within a hospitality group known for design-driven, culturally relevant spaces.
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Pay for this role
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