Customer Service Representative
Mom's Meals
Salary undisclosed
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Description
Mom’s Meals is a home-delivered meal service providing fully-prepared, refrigerated meal solutions directly to homes nationwide. For over 25 years, we’ve provided seniors, patients recovering post-discharge, and those managing chronic conditions with tailored nutrition solutions that support individual and unique needs. If you’re passionate about the wellbeing of others and truly want to make a difference, Mom’s Meals could be the place for you! We’re a family-operated company looking for fun, compassionate, and friendly people to join our team.
Our Mission: Improving Life Through Better Nutrition at Home
Position Summary
Position Responsibilities may include, but not limited to
- Handle inbound and outbound customer service calls with our clients placing their meal order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
Required Skills and Experience
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
Preferred Skills and Experience
- 1 year of previous call center experience
- Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
- Previous experience working with HIPAA policies and procedures
- Bilingual (English/Spanish)
Physical Requirements
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
At Mom’s Meals, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
About this role
Mom's Meals is a national meal delivery service for seniors and patients with specialized nutrition needs, and they're actively expanding. As a Customer Service Representative, you'd be the primary point of contact for customers calling to place orders—handling inbound and outbound calls, inputting order details into their system, and documenting interactions. The role also involves reaching out to case managers when issues arise and balancing efficiency with genuine care so customers never feel rushed.
You'll need a high school diploma or GED and at least one year of customer service experience, plus comfort with Microsoft Office. Strong communication skills and the ability to stay calm while resolving complaints are essential. Call center experience, familiarity with CRM systems, knowledge of HIPAA, or Spanish fluency would be advantages, though not required. The position is based in Des Moines and runs Monday through Friday, 9am to 6pm, with potential early-morning overtime.
The job starts at $17 per hour with weekly pay and benefits eligibility after 30 days. This is a desk-based role involving repetitive computer work and extended sitting. If you're drawn to customer-facing work in a mission-driven healthcare environment and want to directly support vulnerable populations, this could be a solid fit.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Representative postings in Des Moines, and analyze any offer before you accept it.
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