General Manager

General Manager

Door Serv Pro

Inwood, WV | Full-Time | On-Site | $125,000–$150,000 Base + Performance Bonus

Relocation Assistance available for candidates willing to relocate to Inwood, WV

Lead a Winning Team. Build Great People. Deliver Exceptional Results.

At Door Serv Pro, we’re more than just a small business—we’re a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.

We are looking for an experienced, high-impact General Manager to lead our operations. This is more than an operations role—it's an opportunity to build a high-performing organization, develop future leaders, and drive profitable growth while delivering an outstanding customer experience.

If you're a leader who thrives on accountability, enjoys coaching teams, and knows how to turn strategy into execution, we'd love to talk with you.

Position Summary

The General Manager is responsible for the overall performance of the business, including operations, sales, customer experience, financial results, and team development. This leader owns the day-to-day execution of the business while partnering with Guild Garage Group leadership to execute long-term growth initiatives.

This position carries full responsibility for operational execution, employee engagement, profitability, and delivering industry-leading customer service.

Key Responsibilities

Operational Leadership

• Lead all daily business operations, including service, installation, warehouse, scheduling, customer service, and sales.
• Create a culture of accountability through consistent leadership, coaching, and performance management.
• Ensure operational excellence by implementing and maintaining standardized processes and best practices.
• Drive continuous improvement across all departments.

Financial & Business Performance

• Own branch P&L performance and achieve revenue, profitability, and growth objectives.
• Monitor key performance indicators (KPIs) and develop action plans to improve performance.
• Manage labor productivity, inventory, expenses, fleet utilization, and operational efficiency.
• Build and execute annual business plans, budgets, and forecasts.

Leadership & Team Development

• Recruit, hire, onboard, and develop exceptional leaders and employees.
• Build a culture centered on safety, accountability, customer service, and continuous improvement.
• Conduct regular coaching sessions, performance reviews, and succession planning.
• Foster employee engagement and retain top talent through effective leadership.

Customer Experience

• Ensure every customer receives an exceptional experience.
• Resolve escalated customer concerns quickly and professionally.
• Maintain quality standards that reinforce Door Serv Pro's reputation for excellence.

Sales & Growth

• Partner with sales leadership to drive residential and commercial growth.
• Improve close rates, average ticket values, and overall profitability.
• Support marketing initiatives and community involvement to strengthen brand awareness.

Safety & Compliance

• Maintain compliance with OSHA, DOT, company policies, and all applicable regulations.
• Promote a strong safety culture across all departments.
• Ensure fleet, facilities, and equipment are properly maintained.

What We're Looking For

Required Qualifications

• 7+ years of progressive leadership experience in residential or commercial home services.
• 3+ years leading multi-department operations with full P&L responsibility.
• Proven ability to lead high-performing teams and improve business performance.
• Strong financial acumen with experience managing budgets, KPIs, and operational metrics.
• Excellent communication, coaching, and leadership skills.
• Experience using business management software and Microsoft Office.
• Valid driver's license with an acceptable driving record.
• Ability to successfully pass a background check and drug screening.

Preferred Qualifications

• Experience in the garage door, HVAC, plumbing, electrical, roofing, or similar home service industries.
• ServiceTitan experience strongly preferred.
• Bachelor's degree in Business, Management, or related field (or equivalent leadership experience).
• Experience leading organizations through growth and operational transformation.

What Success Looks Like

The successful General Manager will:

• Build and develop a high-performing leadership team.
• Improve operational efficiency while maintaining exceptional customer satisfaction.
• Consistently achieve revenue and profitability goals.
• Foster a culture of accountability, ownership, and continuous improvement.
• Develop future leaders and create a workplace where employees thrive.

Why Join Door Serv Pro?

At Door Serv Pro, you'll join a leadership team committed to investing in people and building something exceptional. You'll have the opportunity to make a meaningful impact while working alongside experienced leaders who are passionate about operational excellence and leadership development.

We Offer

• Competitive Base Salary: $125,000–$150,000
• Performance Bonus Opportunity
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Professional Development & Leadership Training
• Advancement Opportunities within Guild Garage Group

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Door Serv Pro may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.