Manager- AI Workspace Administrator
Vml
$60,000 - $140,000 / year
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Description
Who We Are
VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named Campaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.
ABOUT US
The WPP l Ford Team is an integrated operating network made up of a dynamic multi-agency ecosystem that serves Ford Motor Company and its many diverse units around the world. This operating team provides a breadth of marketing experience for Ford across Communications, Marketing, Brand and Customer Experience, A.I., Creative, Production, Media, Strategy, Analytics, Commerce & Technology and more.
Operated under a central leadership team, it draws best-in-class talent from leading WPP agencies including VML (Brand & Customer Experience), WPP Media (Media), GTB (Precision Retail Marketing), WPP Production (Brand Design & Production), Zubi & UWG (Multicultural), and Burson (Corporate Communications/ Public Relations), among other key WPP specialists. WPP l Ford team members work in a highly integrated environment, with direct exposure across virtually every discipline of modern marketing.
This role is imbedded within VML agency as part of the WPP network. At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.
ABOUT FORD AND THE OPPORTUNITY
This is an exciting opportunity to join the team dedicated to WPP’s critically important client, Ford Motor Company. The Manager of AI Workspace Administrator is execution-focused, detail-oriented Platform Administrator to act as the operational backbone of WPP Open (WPP’s AI platform) for the WPP | Ford team. As we scale our suite of custom AI Agents and workspaces across the network, this role keeps our environments secure, organized, and running seamlessly. You will own identity management, role-based access control, first-line support, and platform hygiene across multiple global operating companies.
Ford is in a period of rapid transformation, modernization, and evolution. This exciting challenge is about more than just marketing vehicles. It’s about lifestyle, experiences, technology and helping to build a better world, where every person is free to move and pursue their dreams. Ford is a global company founded on powerful shared ideals - valuing service to the world as much as they do to their customers. After 123 years, this iconic brand has learned to adapt and change, continuously evolving to focus on services, experiences and software, in addition to vehicles.
RESPONSIBILITIES
- Identity Management: Serve as regional lead for platform identity, maintain user lists, and run periodic audits and attestations.
- Access Control (RBAC): Define, assign, and govern WPP Open User Groups and role-based permissions.
- Level 1 Help Desk: Be the first point of contact for user questions on AI Agents and tools; resolve or escalate as needed.
- Hub Maintenance: Execute system configuration changes — adding, deleting, and modifying workspaces and integrations.
- Data Maintenance & Cleanup: Perform routine hygiene tasks and escalate larger remediation efforts to the data team.
REQUIRED SKILLS & COMPETENCIES
What you'll bring to the table
- Experience: 2+ years in system administration, IT operations, or technical help desk (Entra ID, Okta, Salesforce, Jira, or SaaS admin).
- Access Control: Solid grasp of RBAC, SSO, and security and compliance fundamentals.
- Tech Savviness: Comfort with ticketing systems, collaboration hubs, and basic API concepts.
- Communication: Patience, empathy, and clarity supporting non-technical creative and business users.
- Organization: A methodical, checklist-driven approach to documentation and audits.
Who you are
- You're open: You collaborate across regions and respect diverse technical contexts.
- You're optimistic: You treat every request as a chance to build trust and empower users.
- You're extraordinary: You spot systemic patterns and improve processes continually.
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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About this role
VML is seeking an AI Workspace Administrator to manage the operational backbone of WPP Open, the agency network's AI platform serving Ford Motor Company. Based in Detroit and working in-office, you'll own identity management, access controls, and first-line support across a growing suite of custom AI agents and workspaces used by teams across multiple global operating companies. This is a hands-on execution role where you'll maintain user lists, run security audits, define role-based permissions, and keep the platform secure and organized as it scales.
The ideal candidate brings at least two years of system administration, IT operations, or technical help desk experience—ideally with platforms like Entra ID, Okta, Salesforce, or similar SaaS environments. You'll need solid fundamentals in RBAC, SSO, and security compliance, comfort with ticketing systems and basic API concepts, and the ability to communicate clearly with non-technical creative and business users. Beyond technical chops, you should be methodical about documentation, spot systemic patterns to improve processes, and approach every user request as a chance to build trust.
The salary range is $60,000 to $140,000 depending on experience and qualifications. This is a full in-office role in Detroit.
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Pay for this role
$60,000 to $140,000 per year
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