Marketplace Onboarding Intern
takealot.com
Salary undisclosed
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Description
Takealot Group, South Africa’s leading online Retail /Delivery organization, is looking for a highly talented Marketplace Onboarding Intern to join our Takealot.com team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you’ve been challenged before? Think again!
- Scale: Over 4.5 million happy shoppers shop online. Show them what you can do.
- Learn: We work with the best of the best, and then some. Work alongside industry leaders and upskill yourself in record time.
- Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS and Mr D. We like to promote from within: Here’s your chance.
Requirements:
Qualifications & Experience:
- N6 Certificate in Business Administration
- N6 Certificate in Business Management
- Diploma in Marketing Management
- Diploma in Business Management
The skills we need:
- Communication Skills
- Attention to Detail
- Analytical & Problem-Solving Skills
- Organizational & Time Management Skills
Attributes required:
- Self-Motivated & Proactive
- Curious & Eager to Learn
- Professional & Reliable
- Adaptable & Team-Oriented
Key Responsibilities
- Assist with daily onboarding and vetting of marketplace leads.
- Manage Zendesk tickets and respond to seller enquiries within SLA timelines.
- Support Salesforce task management and escalate stalled items when necessary.
- Conduct research and assist with process improvement initiatives.
- Maintain accurate data and provide operational support to the Onboarding Coordinator.
High Level:
At the Takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship program will prepare you for a career in a large-scale and fast-paced environment.
Every selected Intern gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.
You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it’s all in the execution after all.
- We love what we do and what we are creating.
Let’s talk about life @ Takealot Group
- The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
- No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
- Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
- Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
- Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
- Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
- Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see?
If you meet the above, you are an Extraordinary Mind. Apply today!!
Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.
About this role
Working in the Marketplace Onboarding team at takealot.com means supporting the vetting and activation of sellers on South Africa's largest e-commerce platform. You'll manage customer inquiries through Zendesk, handle Salesforce task coordination, and assist with research that feeds into process improvements—essentially serving as an operational backbone for the onboarding function. The role demands strong organizational skills, attention to detail, and the ability to work methodically through tickets and data while meeting service level agreements.
This 18-month internship suits someone with formal qualification in business administration, management, or marketing who is self-motivated and genuinely curious about how e-commerce operations work at scale. You'll be embedded in a fast-paced, collaborative environment where you're expected to take initiative, ask questions, and learn from experienced professionals. Takealot emphasizes mentorship, free access to online learning platforms, and internal mobility—this is positioned as a launchpad rather than a holding pattern.
The company culture values execution over hierarchy and offers practical perks like free parking and regular team events. If you're looking for hands-on experience in a high-growth retail tech company and thrive in environments where you're expected to be proactive and adaptable, this could be a solid entry point into e-commerce operations.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Marketplace Onboarding Intern postings in Cape Town, and analyze any offer before you accept it.
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