Community Health Worker - San Francisco (Bilingual)
Akido Labs
$30 - $32 / hour
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Description
Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.
Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.
Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.
The Opportunity
The Community Health Worker (CHW) will support members with complex medical and social needs with managing their own health and wellbeing. CHW will assist in motivating behavioral changes in patients to improve health outcomes in members through education, peer support, and the relaying of shared experiences. This role offers the opportunity to work alongside Akido’s proprietary technology, including AI-guided tools that support structured medical investigation and informed clinical decision-making. This role requires travel into San Francisco for in-person outreach and providing care to patients.
What you’ll do
- Manage a caseload of patients. This includes completing assessment forms with them, developing care plans for patients (with patients and clinical teams), and carrying out activities according to the care plan.
- Utilize Scope AI, Akido’s AI-guided medical investigation platform, to support structured clinical assessments, surface relevant insights, and enhance diagnostic decision-making in collaboration with providers.
- Build rapport with patients with a goal of increasing the likelihood of positive behavior changes.
- Coach patients to minimize risks associated with the identified common health conditions and behaviors.
- Accompany members to medical and social services appointments.
- Connect members to appropriate programs to address barriers to care and to enhance compliance.
- Link members to local, county and state services. Follow up with members and serve as a member advocate.
- Introduce systems to promote self-management & self-efficacy.
- Document information from every encounter in designated information systems.
- Outreach and engage with eligible patients to enroll them into the Akido ECM Program.
- Other duties as assigned.
Who you are
- High School Diploma or equivalent
- Bilingual in English and Spanish strongly preferred
- 2+ years of experience with and comfort working with CalAIM populations of focus (people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, adults with complex medical needs)
- Ability to work in a dynamic, outdoors environment
- Ability to work independently as well as part of a team
- Ability to prioritize multiple and competing tasks
- Ability to communicate effectively, including articulating one’s own relevant personal experiences
- Excellent oral communication skills, as well as strong interpersonal skills
- Ability to use computers to document information into case management software
- Travel 50-75% – must have a valid driver’s license, automobile insurance and reliable transportation
Benefits
- Health benefits include medical, dental and vision
- Paid sick time in accordance in CA law.
- Accrued paid time off (PTO)
Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
Benefits
- health insurance
- paid time off
- sick leave
About this role
Akido Labs is building an AI-native healthcare system, and this Community Health Worker role puts you at the intersection of that technology and direct patient support in San Francisco. You'd manage a caseload of patients with complex medical and social needs—many experiencing homelessness, mental illness, substance use disorder, or recent incarceration—helping them navigate care, make behavioral changes, and connect to services. The work involves using Akido's proprietary ScopeAI platform alongside traditional case management: completing assessments, developing care plans with patients and clinical teams, accompanying members to appointments, and advocating for them across local and state systems.
This is a field-based role requiring significant travel (50-75%) and in-person outreach across San Francisco. You'll need a valid driver's license, reliable transportation, and comfort working outdoors and independently. The position calls for at least two years of experience working with CalAIM populations and bilingual English-Spanish fluency is strongly preferred. Success here depends on strong interpersonal skills, the ability to build genuine rapport, and comfort drawing on your own lived experience to motivate patients—along with practical competence managing multiple competing priorities and documenting encounters in case management software.
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Pay for this role
$30 to $32 per hour
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