Field Operations Manager
Via
$70,000 - $82,500 / year
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Description
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.
**This is a fully in-person position with the expectation that you will be onsite 5 days per week**
What You’ll Do:
- Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
- Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
- Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
- Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
- Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.
Who You Are:
- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
- Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
- Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
- Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
- Mission driven, motivated by expanding access to transportation and improving how communities move.
- Based in the Tacoma area, ready to be onsite 4–5 days a week.
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $70,000 - $82,500 / year
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Ready to join the ride?
Via is an equal opportunity employer.
Benefits
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $70,000 - $82,500 / year
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
About this role
Via is building shared transportation technology and services, and this role puts you at the center of making that work on the ground in Tacoma. As Field Operations Manager, you'll own the daily running of a transit service—managing fleet and driver coordination, responding to real-time operational challenges, and ensuring riders get safe, reliable service. The work is hands-on and present-focused; you'll spend most of your time onsite (4–5 days weekly) with drivers and in the field, not behind a desk.
The role demands someone who can move fluidly between immediate problem-solving and longer-term thinking. You'll need to build trust with drivers, listen to rider feedback, spot operational patterns, and work with data to improve service. You'll also act as a liaison between the city, drivers, and Via's central teams. This suits people with experience in operations, logistics, people management, or customer-facing roles who are genuinely motivated by expanding transportation access and who prefer to solve problems where they actually occur rather than from a distance.
The position is based in Tacoma and requires consistent in-office presence. Compensation ranges from $70,000 to $82,500 annually, plus equity and variable pay where applicable, along with free medical plans and 401K matching.
How this employer is doing
caution
- Bankruptcy or Distress
Typical pay for this role
$80,000
Typical range: $60,000 to $120,000
In the news
Getty Images to File for Bankruptcy, Go Private Via Koch Deal, WSJ
This role's local market on JobMinglr
Pay for this role
$70,000 to $82,500 per year
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