Account Operations Specialist
MegaCorp Logistics
Salary undisclosed
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Description
Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success.
Job Description: Operations Specialist
Key Responsibilities:
- Assist Account Manager with carrier relationships and selection.
- Negotiate rates and schedule shipments.
- Use HERO software for tracking and management.
- Maintain contact with carriers for smooth delivery.
- Review carrier performance for future shipments.
- Act as liaison between clients, carriers, and shippers.
- Track changing rates and choose the best deal.
- Resolve in-transit issues and ensure on-time delivery.
- Track and document shipment costs.
- Handle customer claims and payment issues.
- Enter and update shipment info in software.
Qualifications:
- High school diploma or GED required; bachelor’s degree preferred.
- 1+ year in freight brokerage or logistics preferred.
Skills Needed:
- Strong customer service and communication skills.
- Detail-oriented with the ability to multitask.
- Motivated and thrives in a fast-paced environment.
- Quick learner and problem solver.
Top Notch Training:
- Hands on learning with current broker team
- Peer mentorship
- Operational excellence reviews
- 2 week new hire training
Mega Awesome Perks:
- Commission on Account
- Medical, dental, vision, and life and disability insurance
- 401(K) matching
- Birthday celebrations
- Health and wellness initiative including gym membership
- Annual parties
- PTO and Flex holidays
- Company sponsored outings
MegaCorp Logistics, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact the HR Department at
(910) 332-0820 ext. 1030
Benefits
- Commission on Account
- Medical, dental, vision, and life and disability insurance
- 401(K) matching
- Birthday celebrations
- Health and wellness initiative including gym membership
- Annual parties
- PTO and Flex holidays
- Company sponsored outings
About this role
MegaCorp Logistics, a top-30 US brokerage and top-100 logistics company, is looking for an Account Operations Specialist to support its freight brokerage team in Morgantown. This in-office role sits at the center of shipment coordination, requiring you to manage carrier relationships, negotiate rates, track shipments through the HERO software system, and serve as the liaison between clients, carriers, and shippers. You'll handle everything from resolving in-transit issues to documenting costs and processing customer claims—work that demands strong attention to detail and the ability to juggle multiple priorities in a fast-paced environment.
The position calls for at least a high school diploma and ideally one or more years of freight brokerage or logistics experience, though the company invests in training new hires through a structured two-week onboarding program, peer mentorship, and hands-on learning alongside the broker team. You'll need solid customer service and communication skills, a problem-solving mindset, and comfort working quickly under pressure. The base salary is $36,000 with commission potential tied to account performance, plus a benefits package that includes medical, dental, vision, life and disability insurance, 401(k) matching, PTO, flex holidays, and gym membership access.
This role's local market on JobMinglr
Pay for this role
$36,000 per hour
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