Operations Manager
Morgan & Morgan, P.A.
$175,000 - $200,000 / year
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Description
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Summary
Morgan & Morgan is seeking an experienced Employment Litigation Operations Manager to lead the operational infrastructure of our California employment practice. This is a senior, high-impact role for a leader who has deep experience managing employment claims at scale, ideally someone who has built, overseen, or driven the claims operations function at a top-tier Employment Practices Liability Insurance (EPLI) carrier.
What You'll Own
- End-to-end case oversight across our California employment docket -- ensuring every matter is moving on track, properly staffed, and positioned for the best outcome
- Design and enforce case management workflows, stage gates, and operational standards that drive efficiency across high-volume employment litigation
- Partner with attorneys to identify bottlenecks, remove obstacles, and keep cases progressing from intake through resolution
- Build reporting dashboards and KPIs that give leadership real-time visibility into docket health, cycle times, resolution rates, and team performance
- Develop and maintain vendor and outside counsel panels, ensuring cost-effective, high-quality legal support where needed
- Lead and mentor a team of case managers, paralegals, and operations staff supporting the employment practice
- Evaluate and implement technology tools, case management platforms, and process improvements to increase throughput and reduce friction
- Own the operational playbook for California employment law compliance requirements, including PAGA, FEHA, and wage & hour matters
- Serve as the primary operational liaison between the employment practice and firm-wide operations, marketing, client success, and leadership teams
- As the practice scales, expand operational oversight to employment practices in additional states -- building a national infrastructure from the ground up
What We're Looking For
- 5+ years of experience managing employment claims or employment litigation operations, with direct exposure to high-volume California dockets
- Background at a major EPLI carrier strongly preferred
- Deep knowledge of California employment law and its unique exposure landscape: PAGA, FEHA, CFRA, wage & hour class actions, and DFEH/CRD processes
- Proven ability to build and lead teams
- Strong analytical and data skills
- Exceptional communication and stakeholder management skills
- A systems builder and problem solver
- Experience with legal case management platforms
What Morgan & Morgan Offers
Morgan & Morgan is the largest personal injury law firm in the United States, with over 1,000 attorneys and offices across the country. Our employment practice is one of the fastest-growing divisions in the firm, backed by industry-leading marketing reach, technology infrastructure, and a mission to fight for the people.
- Competitive base salary + performance bonus
- Comprehensive benefits including medical, dental, vision, and 401(k)
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.
About this role
Morgan & Morgan's employment litigation practice in California is expanding rapidly, and this role sits at the operational center of that growth. You'd manage the full lifecycle of employment cases across a high-volume docket, designing workflows and standards that keep matters moving efficiently from intake through resolution. The position demands someone with deep California employment law expertise—particularly PAGA, FEHA, wage-and-hour class actions, and related compliance areas—combined with hands-on experience scaling claims operations, ideally from a major EPLI carrier background.
Your core responsibilities span case oversight and team leadership, working closely with attorneys to remove bottlenecks and keep cases on track. You'll build reporting systems that give leadership real-time visibility into docket health and performance metrics, develop outside counsel panels, and own the operational playbook for California employment compliance. Beyond day-to-day management, you'll evaluate and implement technology solutions to increase throughput and reduce friction across the practice.
This is a senior role with clear growth potential. As the practice scales, you'd expand operational oversight to additional states, building a national employment operations infrastructure from the ground up. The position requires five-plus years managing employment claims or litigation operations, strong analytical and data skills, proven team-building ability, and comfort as a systems builder and problem solver. The salary range is $175,000–$200,000, with performance bonus, comprehensive benefits, and 401(k).
Typical pay for this role
$60,000
Typical range: $40,000 to $120,000
This role's local market on JobMinglr
Pay for this role
$175,000 to $200,000 per year
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